Front Desk cum Sales Job Description Template
As a Front Desk cum Sales representative, you will be the first point of contact for guests and visitors. You will be responsible for managing front desk activities including receiving calls and greeting guests. Additionally, you will promote and sell the company's products and services, aiming to meet and exceed sales targets while ensuring customer satisfaction.
Responsibilities
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen, and forward incoming phone calls
- Provide basic and accurate information in-person and via phone/email
- Maintain office security by following safety procedures and controlling access via the reception desk
- Identify and generate sales opportunities through door-to-door visits, leads generation, and customer referrals
- Promote products and services to potential and existing customers
- Process customer transactions and handle sales documentation
- Follow up with customers to ensure satisfaction and secure repeat business
- Maintain and update customer records and sales documentation
Qualifications
- Proven experience in a front desk or sales role
- High school diploma; additional qualifications in Office Management are a plus
- Strong customer service skills
- Excellent communication and interpersonal abilities
- Proficiency in MS Office (Word, Excel, Outlook)
- Ability to multitask and manage time effectively
- Flexibility to work in shifts
Skills
- Customer Service
- Sales Techniques
- Communication
- Interpersonal Skills
- MS Office
- Time Management
- Problem-Solving
- Front Desk Administration
- CRM Software
Frequently Asked Questions
A Front Desk cum Sales representative is responsible for managing customer interactions at the reception area while also driving sales for the business. This role involves greeting clients, answering inquiries, managing administrative tasks, and promoting products or services. They serve as the first point of contact and often handle customer service issues alongside upselling opportunities.
To become a Front Desk cum Sales professional, one typically needs a high school diploma or equivalent. Experience in customer service or sales is advantageous. Skills such as communication, multitasking, and basic computer proficiency are essential. Additional training in sales techniques and customer relationship management can enhance candidacy for this role.
The average salary for a Front Desk cum Sales position varies based on location, experience, and industry. Typically, earnings may range from entry-level remuneration to higher pay with commissions and benefits. It's important to research specific geographic and industry standards to understand earning potential in this role.
Qualifications for a Front Desk cum Sales job generally include a high school diploma with preference for prior experience in customer service or sales. Strong interpersonal and communication skills are critical. Familiarity with office software and a customer-focused attitude are also important for efficiently handling both front desk and sales duties.
Successful Front Desk cum Sales representatives possess skills like effective communication, problem-solving, and multitasking. Their responsibilities include answering phones, handling customer inquiries, processing sales transactions, and maintaining reception area tidiness. They must balance front desk duties with proactive sales generation in a customer-friendly manner.