Front Desk cum Patient Counselling Job Description Template
The Front Desk cum Patient Counselling professional is responsible for handling front desk reception duties, including greeting patients, managing scheduling, and directing them to the appropriate services. Additionally, this role involves providing sensitive and insightful counselling to patients to ensure they are well-informed and comfortable with their healthcare decisions.
Responsibilities
- Manage front desk activities and greet patients in a professional manner
- Schedule and confirm patient appointments
- Ensure patient records are accurately maintained and updated
- Provide patient counselling to help them understand treatment options and care plans
- Handle patient queries and concerns with empathy and professionalism
- Coordinate with healthcare providers to assist in patient care
- Maintain confidentiality of patient information
- Assist patients with insurance queries and billing information
Qualifications
- High school diploma or equivalent; a degree in healthcare administration or related field is preferred
- Experience in a customer service role, preferably in a healthcare setting
- Strong communication and interpersonal skills
- Ability to maintain patient confidentiality
- Empathetic and patient-oriented approach
- Proficiency in using healthcare management software
Skills
- Patient management
- Scheduling
- Customer service
- Counselling
- Communication
- Healthcare software
- Billing and insurance processing
- Data entry
Frequently Asked Questions
A Front Desk cum Patient Counselling role involves greeting patients, managing their appointments, and providing initial patient support. The individual also conducts patient counselling to educate about treatment plans, procedures, and managing patient records. It combines administrative duties with patient interaction to ensure a smooth healthcare experience.
To become a Front Desk cum Patient Counsellor, one typically needs a high school diploma or equivalent. Pursuing additional certifications in patient relations or medical administration can be beneficial. Experience in customer service and familiarity with healthcare environments improve candidacy. Each healthcare organization may have specific training requirements.
The average salary for a Front Desk cum Patient Counsellor varies based on location, experience, and the healthcare facility. Typically, the salary range reflects entry-level administrative roles with the opportunity for salary increases based on experience and performance. Benefits often include healthcare coverage and paid time off.
Qualifications for a Front Desk cum Patient Counselling position usually include a high school diploma, excellent communication skills, and proficiency in office software. Some facilities prefer candidates with certificates in healthcare administration or patient care support. Key attributes include empathy, attention to detail, and organizational skills.
Skills required for a Front Desk cum Patient Counsellor include strong communication, problem-solving, and multitasking abilities. The responsibilities encompass managing appointments, providing patient information, resolving inquiries, and coordinating with healthcare staff. Empathy and confidentiality are critical to effectively counselling patients about their care.