Export Sales Support Specialist Job Description Template
The Export Sales Support Specialist plays a critical role in facilitating the company's international sales. This role involves coordinating with multiple teams to ensure smooth export operations, maintaining export documentation, supporting sales teams, and resolving customer inquiries to ensure a seamless customer experience.
Responsibilities
- Prepare and manage export documentation as per international trade regulations
- Coordinate with shipping companies for timely and accurate shipment deliveries
- Liaise with international customers to address inquiries and provide support
- Ensure compliance with export control regulations and policy adherence
- Assist sales teams with order processing and follow-up on sales leads
- Maintain accurate records of all export transactions and logistics
- Collaborate with finance to manage export invoicing and payment collections
- Track shipment status and provide regular updates to customers and sales teams
Qualifications
- Bachelor's degree in Business, International Trade, or related field
- Minimum of 2 years' experience in export sales support or logistics
- Strong understanding of international trade regulations and export documentation
- Excellent communication and customer service skills
- Detail-oriented with strong organizational abilities
- Ability to work under pressure and manage multiple priorities
Skills
- Export Documentation
- International Trade Compliance
- Customer Service
- Order Processing
- Shipping Coordination
- Microsoft Office Suite
- CRM Software
- Problem-Solving
Frequently Asked Questions
An Export Sales Support Specialist is responsible for assisting the sales team in international trade activities. They handle documentation such as invoices and shipping details, coordinate logistics, ensure compliance with export regulations, and provide customer service support to resolve any queries. This role is crucial for smooth international sales operations.
To become an Export Sales Support Specialist, individuals typically need a bachelor's degree in international business, logistics, or a related field. Additionally, knowledge in trade regulations, proficiency in multiple languages, and experience with sales and export documentation can be beneficial. Practical experience in international sales or supply chain roles is often preferred by employers.
The average salary for an Export Sales Support Specialist can vary depending on factors such as location, level of experience, and the size of the company. Typically, this position offers competitive salaries that reflect the specialist's role in facilitating international sales and contributing to the company's global market expansion.
An Export Sales Support Specialist generally requires a bachelor's degree in business, international trade, or logistics. Experience in sales support, knowledge of export regulations, and skills in customer relationship management are often necessary. Proficiency in foreign languages and familiarity with trade software can also enhance a candidate's qualifications.
Key skills for an Export Sales Support Specialist include excellent organizational abilities, attention to detail, and strong communication skills. Responsibilities involve processing export orders, preparing shipping documents, ensuring compliance with trade laws, and supporting the sales team. Effective problem-solving and proficiency with sales software are also essential.