Responsibilities
- Handle incoming and outgoing calls to potential and existing customers.
- Identify customer needs and provide appropriate solutions or pitch products.
- Generate leads and close sales to meet or exceed targets.
- Maintain accurate records of calls, sales, and customer information.
- Follow up on customer inquiries and ensure high levels of customer satisfaction.
- Collaborate with the sales team to improve internal processes and sales strategies.
Qualifications
- High school diploma or equivalent; a degree is preferred.
- Proven experience in a BPO or telesales environment.
- Ability to handle a high volume of calls daily.
- Strong communication and interpersonal skills.
- Results-driven with an ability to meet or exceed targets.
Skills
- Customer Relationship Management (CRM) software
- Salesforce
- MS Office Suite
- Communication Skills
- Lead Generation
- Customer Service
- Problem-Solving
- Time Management
Frequently Asked Questions
A BPO Calling & Tele Sales representative primarily engages with potential and existing customers over the phone. They provide information about products or services, address customer inquiries, and work to convert leads into sales. Their role is crucial in enhancing customer satisfaction and achieving company sales targets.
To become a BPO Calling & Tele Sales professional, candidates typically need a high school diploma or equivalent. Strong communication skills and the ability to handle customer inquiries effectively are essential. Training is often provided on the job, but prior experience in sales or customer service can be advantageous.
The average salary for a BPO Calling & Tele Sales representative varies based on location, experience, and company. Entry-level positions may offer competitive base pay with additional bonuses or commissions based on performance. Experienced professionals can expect higher earnings and potential for advancement.
Qualifications for a BPO Calling & Tele Sales job typically include a high school diploma or equivalent. Good verbal communication skills and the ability to work in a fast-paced environment are crucial. Some roles may require proficiency in specific CRM software and the ability to meet or exceed sales targets.
A successful BPO Calling & Tele Sales representative should have excellent communication and interpersonal skills. They must be adept at handling rejections and persistent in closing sales. Key responsibilities include managing customer databases, identifying sales opportunities, and meeting sales targets while maintaining high customer satisfaction.