Airport Counter Sales Executive Job Description Template
The Airport Counter Sales Executive is a customer-facing role focused on delivering excellent service to passengers at the airport. This role involves handling ticket sales, reservations, customer inquiries, and promoting additional services to enhance the travel experience.
Responsibilities
- Handle ticket sales and reservations efficiently.
- Assist customers with inquiries and provide relevant information.
- Upsell additional services such as seat upgrades and travel insurance.
- Resolve customer complaints and issues professionally.
- Ensure a smooth and efficient sales process at the counter.
- Keep records of transactions and maintain accurate documentation.
- Collaborate with other airport and airline staff to ensure customer satisfaction.
Qualifications
- High school diploma or equivalent; a degree in business or related field is a plus.
- Previous experience in sales or customer service, preferably in the travel or airline industry.
- Excellent communication and interpersonal skills.
- Ability to handle stressful situations and resolve issues effectively.
- Strong organizational skills and attention to detail.
- Flexibility to work various shifts, including weekends and holidays.
Skills
- Customer Service
- Sales Techniques
- Reservation Systems (e.g., Amadeus, Sabre)
- Communication Skills
- Problem-Solving
- Organization
- Attention to Detail
Frequently Asked Questions
An Airport Counter Sales Executive is responsible for assisting passengers with ticketing, reservations, and itinerary changes at the airport. They provide customer service, handle cash transactions, and ensure passenger satisfaction by answering inquiries and resolving issues. Their role is vital in maintaining a seamless travel experience.
To become an Airport Counter Sales Executive, candidates typically need a high school diploma or equivalent. Strong customer service skills, proficiency in computer systems, and experience in sales or related fields are beneficial. Some positions might require specialized training or certification in aviation and customer service technologies.
The average salary for an Airport Counter Sales Executive varies depending on the region and the airline. Generally, compensation includes base pay and potential bonuses based on ticket sales and performance. Benefits such as healthcare, travel discounts, and retirement plans are often part of the package, enhancing the total compensation value.
Qualifications for an Airport Counter Sales Executive typically include a high school diploma, excellent communication skills, and experience in customer service. Understanding airline reservation systems is essential, and some employers may prefer candidates with additional languages or previous experience in a similar role. Professional demeanor and the ability to handle stress are also crucial.
Skills required for an Airport Counter Sales Executive include strong customer service capabilities, effective communication, problem-solving, and multitasking. They must handle ticketing and reservations efficiently, manage cash transactions securely, and provide information and assistance to travelers to ensure a positive customer experience at the airport.