Account Head Job Description Template
The Account Head will oversee the strategic management of key client accounts, ensuring outstanding service and satisfaction. This role involves developing and implementing account plans, leading account teams, and managing client relationships to drive business growth and achieve revenue targets.
Responsibilities
- Develop and implement strategic account plans
- Manage and nurture client relationships
- Lead and mentor account management teams
- Identify opportunities for account growth and new business
- Coordinate with internal teams to deliver client solutions
- Monitor account performance and provide regular reports
- Ensure client satisfaction and address any issues or concerns
- Negotiate contracts and agreements with clients
- Stay updated on industry trends and competitive landscape
Qualifications
- Bachelor's degree in Business Administration, Marketing, or a related field
- Minimum of 8 years of experience in account management or sales
- Proven track record of managing large accounts and achieving sales targets
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to build and maintain long-term client relationships
- Analytical and strategic thinking abilities
- Negotiation and conflict resolution skills
- Proficiency in CRM software and MS Office Suite
Skills
- Account management
- Client relationship management
- Sales strategy development
- Leadership
- Negotiation
- Business development
- CRM software
- Microsoft Excel
- Strategic planning
- Data analysis
Frequently Asked Questions
An Account Head is responsible for overseeing client accounts and ensuring that all client needs are met. This role involves strategic planning, budgeting, and managing a team to deliver effective solutions. The Account Head acts as a liaison between the company and its clients, maintaining relationships and ensuring client satisfaction through regular communication and project updates.
To become an Account Head, one should have a strong background in business, marketing, or a related field, typically with a bachelor's degree. Extensive experience in account management or sales is crucial, often requiring 5-10 years in the field. Leadership skills and the ability to manage large teams and complex projects are also essential. Certifications in account management or project management can provide a competitive edge.
The average salary for an Account Head varies depending on the industry and company size but generally falls within a competitive range. Salaries can also be influenced by location and the candidate's level of experience. Typically, those in this role can expect salary packages that include base pay, bonuses, and, in some cases, profit-sharing options. Detailed salary data can vary, so consulting current industry reports is recommended.
Qualifications for an Account Head position typically include a bachelor's degree in business, marketing, or finance. Many companies prefer candidates with postgraduate qualifications like an MBA. Significant experience in account management, strong leadership skills, and a proven track record in meeting business objectives are essential. Additional qualifications could involve industry-specific certifications to enhance knowledge and expertise.
An Account Head must possess excellent communication and negotiation skills and be skilled in strategic planning and team management. The responsibilities include developing long-term relationships with clients, managing and supervising account managers, and ensuring that solutions meet client needs. Additionally, they must be adept at identifying new business opportunities and maintaining high client satisfaction levels through proactive service.