Customer Support Executive&nbsp;&nbsp;Job Title: Customer Support Representative&nbsp;(Only Female Applicant)Location: Gurugram (Work from Office)&nbsp;Department: Customer Support&nbsp;Work Schedule: Monday to Saturday&nbsp;(Saturday – Work From Home)Job

BhaiFi Networks Private Limited is a leading provider of cutting-edge cybersecurity software solutions, dedicated to safeguarding businesses against evolving digital threats. Our flagship product is a comprehensive hybrid network security and management platform designed specifically for small and medium-sized enterprises (SMEs). 

BhaiFi offers a wide range of features, including advanced firewall protection, intrusion detection and prevention, secure VPN connectivity, content filtering, and bandwidth management. With BhaiFi, businesses can secure their networks and ensure uninterrupted access to critical applications and services. 

Designation:&nbsp;Network EngineerLocation:&nbsp;Gurgaon&nbsp;Working Shift: Monday - Saturday (9 Hours)&nbsp;Salary Range:&nbsp;3 LPA to 4 LPA About Company BhaiFi Networks Private Limited is a leading provider of cutting-edge cybersecurity software solutions, dedicated to safeguarding businesses against evolving digital threats. Our flagship product is a comprehensive hybrid network security and management platform designed specifically for small and medium-sized enterprises (SMEs). BhaiFi offers a wide range of features, including advanced firewall protection, intrusion detection and prevention, secure VPN connectivity, content filtering, and bandwidth management. With BhaiFi, businesses can secure their networks and ensure uninterrupted access to critical applications and services. Job Description We are looking for a skilled and dedicated Network Engineer to join our team. The ideal candidate will have a strong understanding of network design, configuration, and maintenance and will thrive in a dynamic environment requiring hands-on fieldwork and proactive problem-solving. Basic Requirement<ol><li>Strong Communication (In English and Hindi)</li><li>Empathy Towards Customers</li><li>Objection Handling</li><li>Active Listening</li><li>Problem Explanation</li><li>Collaboration With Global Clients</li><li>Customer Satisfaction</li><li>Transparent Issue Resolution</li><li>Interpersonal Skills</li></ol> Technical Skills Required <ol><li>Network Design And Configuration</li><li>Mikrotik Expertise</li><li>Routing Protocols (TCP/IP, BGP, RIP, IPSEC, NAT, VLAN, VPN, EGP)</li><li>Network Security (Firewalls, Intrusion Detection/Prevention)</li><li>WAN, LAN, And WiFi Technologies</li><li>Network Diagnostic Tools (Packet Sniffing, Performance Monitoring)</li><li>Scripting Knowledge (Perl, Python, Shell)</li><li>Field Deployment And Debugging</li><li>Bandwidth Management</li><li>Troubleshooting And RCA Analysis</li></ol> Roles and Responsibilities <ol><li>Designing, configuring, implementing, and maintaining dynamic and complex networks. Good command over top routers, switches, and firewalls with proactive security processes.</li><li>Proactively monitor client networks and resolve issues as per the committed SLAs. Ensuring network best practices are implemented during deployments, audits, and network documentation.</li><li>Working with Customer Success team to ensure maximum customer satisfaction in minimum time &amp; transparently sharing the RCA of each issue.</li><li>Managing and mentoring existing Network Engineering Team and channel partners across the globe.</li><li>Procuring network equipment and managing subcontractors involved with network installation.</li><li>Ready to get his hands directly in field visits for deployment &amp; debugging.</li></ol>

Bhai Fi