Hello,Bhumi here from Ascendum KPS Walk-In Drive - UK Accounting (13th July 2024)Interview time: 11AM to 5 PM Shift time: 10 AM to 7 PM or 11AM to 8 PMWeek off: 5 Days Working Location- 515 Ascendum, City center, Riya Road, near Aamrpali under bridge, Rajkot https://maps.app.goo.gl/mjbe63hkAD3VDYX46?g_st=aw

Ascendum KPS Private Limited is the most respected and trusted service provider of BPO/KPO services for Customer Support, Mortgage, Finance, Utility industries for over 14 years. We have access to the best talent, excellent business processes &amp; expertise that are engaged in providing professional skills to our diverse base of clientele across the globe. We are passionate about building an organization that is valued by our clients, employees &amp; business partners. Our vision is to provide the best experience and enable success for our clients in the BPO/KPO industry. We obsess over operations and focus on the details. Ascendum has the end-to-end expertise to join every dot. 

Ascendum KPS gives utmost priority to data security. We hold âISO 9001:2015â, essentially governing the quality of our deliverables &amp; âSSAE 16 SOC II Type IIâ and âHIPPAâ for Information Security Systems &amp; Data Privacy.

Ascendum KPS is a subsidiary company of âVora Ventures Groupâ and it has three different locations in Ahmedabad, Gujarat. We have our India HQ located in Bangalore, Karnataka &amp; Global HQ based out of Blue Ash, OH (USA)

<ul><li>Manage large amounts of incoming phone calls</li><li>Identify and assess customers' needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Provide accurate, valid, and complete information by using the right methods/tools</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution</li><li>Keep records of customer interactions, process customer accounts, and file documents</li><li>Follow communication procedures, guidelines, and policies</li></ul>

dealing with customer issues and churning out an easy-to-follow solution. managing payment and delivery of customer orders. helping customers choose the right product for their requirements and budget. handling customer concerns and complaints in a timely manner. Customer Support Executive Responsibilities:Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service delivery.Selecting and hiring new staff.Monitoring the work of individual representatives and of the team.Conducting quality assurance surveys with customers and providing feedback to the staff.Possessing excellent product knowledge to enhance customer support.Maintaining a pleasant working environment for your team.Customer Support Executive Requirements:A bachelor’s degree in administration or a related field.A minimum of 3 years experience.Excellent interpersonal and written and oral communication skills.Ability to lead a team.Knowledge of CRM systems.Computer skills.Knowledge of mediation and conflict resolution techniques is preferable.

The ideal candidate will be responsible for turning data into actionable insights by recognizing trends and anomalies in multivariate datasets. In order to use these insights for business improvement, this candidate should feel comfortable using their analysis to tell a story.&nbsp;&nbsp;Responsibilities<ul><li>Conduct fact-based research and analysis</li><li>Assist with publication of research commentaries and papers</li><li>Evaluate new and established research sources</li><li>Prepare materials that summarize data and draw conclusions to support key business discussions</li></ul> Qualifications<ul><li>12th Pass OR Graduation degree or equivalent experience</li><li>Expertise with SPSS, Excel, and PowerPoint</li><li>Previous quantitative and qualitative research experience</li></ul>

&gt;Work In Office Only &gt;Only Those Candidates Who Can Speak "Malayalam", "Telugu", "Tamil", And Fluent English (Mandatory) Salary offered - ₹ 10,000 - ₹ 13,000 On Hand <ul><li>Need Immediate Joiner </li></ul> Responsibilities: Inbound Calls II Customer Support • Manage Incoming Calls And Customer Service Inquiries• Provide Information About Products And Services, Take/Cancel Orders, And Record Details Of Complaints• Keep Records Of Customer Interactions And Transactions, Details Of Inquiries, Complaints, And Comments, As Well As Actions, Taken• Follow Up To Ensure That Appropriate Actions Are Taken On Customer Requests- Receive Incoming Calls, Inbound Process- Solving The Customer's Query,- No Sales/ No Targeted Work,- Rotational Shifts (9am To 6pm / 9:30am To 06:30pm / 10am To 7pm/ 11am To 8pm) - Any 9 Hour Shift- Rotational Week Offs - 6 Days Working Job Address - 8th Floor, Ascendum KPS, Satya One Drive In Rd, Sushil Nagar Society, Memnagar, Ahmedabad Gujarat 380052 Https://G.Page/Ascendum-Kps-GNFC?Share

ü&nbsp;Needs to contact the customers and vendors via call, email or IM .Stays updated with the regular updates from the client and process the files error-free.ü&nbsp;Building rapport with the customers, ü&nbsp;Getting the customer’s requests completed and keep them updated, ü&nbsp;Adhere to customer’s TATDA reports to DA-TL Ascendum KPS is an experienced and trusted provider of backend audit &amp; compliance services to lenders/banks in the US. We offer end-to-end processing services with a focus on efficiency, quality control and automation. Ascendum KPS is a part of VORA Ventures which is a global information technology (IT) solutions company that delivers "Technology Inspired Solutions to Business Driven Challenges". Ascendum works with small, medium, and large firms, including many Fortune 1000 companies, to help them solve business challenges. Headquartered in Cincinnati, Ohio, Ascendum has sales and support offices in Dayton, Hamilton, Round Rock (NJ), Shelton (CT), Bangalore (India) and Ahmadabad (India).&nbsp;

ASCENDUM KPS

Accounting

Customer Care Executive

Customer Care Executive

Research Analyst

Customer Care Executive

Dedicated Analyst