Companies can create a competitive advantage by collaborating with Call center outsourcing solutions, who can ensure optimum customer satisfaction. An outsourced call center service will offer the latest technology, 24/7 coverage, and handle overflow efficiently to improve customer experience. Our highly efficient team uses weekly call calibration sessions to improve customer service levels and provide the best customer support on your behalf.

We implement industry best practices to achieve & maintain a high First-contact resolution rate. Our objective is to deliver a delightful customer experience for every engagement. We ensure that your success begins today, while you can

* Permanent WFH** Location: Anywhere in India.- Manage US Customer Support Processes - VOICE- Team Handling- Training- QA- Client Comm- Responsible for Service Delivery--Co. HR: Sanjay:Call or W/App: 8892626060jobs@31west.net Required Candidate profile** Immediate Joiners Preferred **** Location: Anywhere In India **.- 1-5 yrs - US Voice Process Exp.- Stable Career History- No Career Gaps- Excellent EnglishIndustry Type: BPO / Call CentreFunctional Area: Customer Success, Service &amp; OperationsEmployment Type: Full Time, PermanentRole Category: OperationsEducation: UG :Any Graduate WhatsApp Your CV to 8892626060

* Permanent WFH** Location: Anywhere in India.- Manage US Customer Support Processes - VOICE- Team Handling- Training- QA- Client Comm- Responsible for Service Delivery--Co. HR: Sanjay:Call or W/App: 8892626060jobs@31west.net Required Candidate profile ** Immediate Joiners Preferred **** Location: Anywhere In India **.- 3+ yrs - US Voice + Tech Process Exp- 1+ yrs - Team Lead Exp.- Stable Career History- No Career Gaps- Excellent EnglishRoleTeam LeaderIndustry TypeBPO / Call CentreFunctional AreaCustomer Success, Service &amp; OperationsEmployment TypeFull Time, PermanentRole CategoryOperationsEducationUG :Any GraduateKey Skillsteam leaderTLTeam Leading

JOB DESCRIPTION| A&nbsp;technical recruiter&nbsp;is responsible for all aspects of the sourcing and hiring of IT professionals to fill technical positions.&nbsp;The responsibilities of a&nbsp;technical recruiter&nbsp;include meeting and hiring candidates, meeting hiring managers, and writing&nbsp;job descriptions&nbsp;for vital roles . <ul><li>Written and verbal communication skills.</li><li>Organizational skills.</li><li>ATS and Microsoft proficiency.</li><li>The ability to negotiate.</li><li>The ability to analyze a person and a situation perfectly.</li><li>Critical thinking.</li><li>Excellent interpersonal skills</li></ul>

31 west global services

US Customer Support Voice Process - Permanent WFH

US Customer Support Processes - VOICE

Technical Recruiter