31 PARALLEL IT &amp; BPO SOLUTIONS PRIVATE LIMITED is a company based out of GROUND FLOOR, VISHWANATH BHAWAN, KASUMPATI,, SHIMLA, Himachal Pradesh, India.

Company Overview 31 PARALLEL IT &amp; BPO SOLUTIONS PRIVATE LIMITED is a BPO company based in Shimla, Himachal Pradesh, India. We have a dedicated team of professionals offering comprehensive IT and BPO solutions. With a focus on delivering quality services and customer satisfaction, we have established ourselves as a trusted partner for various businesses. Job Overview We are looking for a Customer Care Executive to join our team at 31 PARALLEL IT &amp; BPO SOLUTIONS PRIVATE LIMITED in Solan, Himachal Pradesh, India. As a Customer Care Executive, you will be responsible for providing excellent customer service and resolving customer queries over phone, email, and chat. This is a full-time position suitable for candidates with less than 1 year of experience. Qualifications and Skills <ul><li>Excellent communication skills, both written and verbal</li><li>Strong problem-solving and decision-making abilities</li><li>Ability to empathize with customers and provide exceptional customer service</li><li>Ability to work well in a team and independently</li><li>Good computer literacy and typing skills</li><li>Previous customer service experience is a plus</li></ul> Roles and Responsibilities <ul><li>Respond to customer queries and concerns in a timely and professional manner</li><li>Handle incoming calls, emails, and chats from customers</li><li>Provide accurate information and assistance to customers</li><li>Effectively resolve customer complaints or issues</li><li>Maintain a high level of customer satisfaction</li><li>Collaborate with other team members to ensure customer needs are met</li><li>Stay updated on product knowledge and company policies</li></ul>

Company Overview 31 PARALLEL IT &amp; BPO SOLUTIONS PRIVATE LIMITED is a leading BPO company based in Shimla, Himachal Pradesh, India. With a team of dedicated professionals, we provide outstanding customer support services to our clients. Our commitment to excellence and passion for customer satisfaction sets us apart from our competitors. Job Overview We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Executive. As a Customer Care Executive, you will be responsible for providing exceptional service to our customers, resolving inquiries and complaints, and ensuring customer satisfaction. This is a full-time position based in Shimla, Himachal Pradesh, India. Qualifications and Skills <ul><li>Excellent communication skills in English, both verbal and written</li><li>Strong problem-solving and decision-making abilities</li><li>Ability to multitask and prioritize tasks effectively</li><li>Good listening and empathy skills</li><li>Patience and resilience to handle difficult customers</li><li>Basic computer knowledge and typing skills</li><li>Ability to work in a team environment</li><li>Previous customer service experience is a plus</li></ul> Roles and Responsibilities <ul><li>Handle incoming customer inquiries and complaints in a professional and timely manner</li><li>Identify and assess customers' needs to achieve satisfaction</li><li>Provide accurate, valid, and complete information to customers</li><li>Follow communication procedures, guidelines, and policies</li><li>Resolve customer complaints by investigating the cause, identifying solutions, and implementing them</li><li>Build sustainable relationships with customers through open and interactive communication</li><li>Provide exceptional customer service to enhance the customer experience</li><li>Keep records of customer interactions, transactions, comments, and complaints</li><li>Manage and resolve customer escalations in a calm and professional manner</li><li>Meet personal/customer service team targets and objectives</li></ul>

Position: Customer Support ExecutiveAs a Customer Support Executive, you will be the primary point of contact for customers, assisting them with their queries, concerns, and requests. Your role will involve providing exceptional customer service and ensuring customer satisfaction through effective communication and problem-solving.Responsibilities:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Respond promptly to customer inquiries via various channels, including phone, email, live chat, or social media platforms.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Listen attentively to customer concerns and provide appropriate solutions or guidance.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Assist customers in troubleshooting technical issues with products or services.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Identify and escalate complex or unresolved issues to the relevant department or senior staff members.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Maintain accurate and detailed records of customer interactions, transactions, comments, and complaints.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provide product information, pricing details, and delivery/shipping information to customers.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Process orders, returns, exchanges, and refunds in accordance with company policies.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Collaborate with other departments, such as sales, marketing, or technical support, to resolve customer issues effectively.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Stay updated with product knowledge, company policies, and industry trends to provide accurate information to customers.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Continuously strive to improve customer service and contribute to the development of customer support processes and procedures.&nbsp;Requirements:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Previous experience in a customer service or support role is preferred.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent communication skills, both verbal and written, with a strong command of the language used for customer interaction (e.g., English).·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to empathize with customers and remain calm and professional during challenging situations.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong problem-solving and decision-making skills.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Basic computer literacy and familiarity with customer support software or ticketing systems.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Multitasking abilities to handle multiple customer inquiries simultaneously.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Flexibility to work in shifts, including evenings, weekends, or holidays, as customer support may be required 24/7.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong attention to detail and organizational skills to maintain accurate customer records.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to work effectively in a team environment and collaborate with cross-functional teams.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;A positive and customer-oriented attitude.

Company Overview 31 PARALLEL IT &amp; BPO SOLUTIONS PRIVATE LIMITED is a leading IT and BPO company based in Shimla, Himachal Pradesh, India. With a team of 51-200 dedicated professionals, we provide innovative solutions to clients across various industries. Our mission is to deliver exceptional services and build long-term relationships with our clients. Job Overview We are looking for enthusiastic Sales Executives to join our team at 31 PARALLEL IT &amp; BPO SOLUTIONS PRIVATE LIMITED. As a Sales Executive - Travel, you will be responsible for promoting and selling our travel products and services. This is a full-time position based in Shimla, Himachal Pradesh, India, and is suitable for candidates with less than 1 year of experience. Qualifications and Skills <ul><li>Bachelor's degree in any field</li><li>Excellent communication and interpersonal skills</li><li>Customer-focused with a strong sales and negotiation ability</li><li>Passionate about the travel industry and knowledgeable about popular destinations</li><li>Strong attention to detail and organizational skills</li><li>Ability to work independently and as part of a team</li><li>Proficient in using travel booking software and MS Office suite</li><li>Fluent in English and any additional language is a plus</li><li>Willingness to travel when required</li></ul> Roles and Responsibilities <ul><li>Promote and sell travel products and services to potential customers</li><li>Build and maintain relationships with clients to understand their travel requirements</li><li>Provide personalized travel recommendations and itineraries to meet individual needs</li><li>Arrange travel bookings, including flights, accommodations, and transportation</li><li>Handle customer inquiries and resolve complaints in a professional and timely manner</li><li>Meet or exceed monthly sales targets and contribute to the team's overall success</li><li>Stay updated on travel industry trends and competitors' offerings</li><li>Collaborate with the marketing team to develop sales strategies and promotional materials</li><li>Attend travel trade shows and events to network and generate leads</li></ul>

Company Overview 31 PARALLEL IT &amp; BPO SOLUTIONS PRIVATE LIMITED is a leading company in the BPO industry. With a team of over 1000 talented professionals, we deliver high-quality IT and BPO solutions to clients worldwide. Our headquarters is located in Shimla &amp; Solan, Himachal Pradesh, India. We pride ourselves on providing exceptional services and creating long-term partnerships with our clients. Job Overview We are looking for dynamic and motivated Sales Executives - Travel to join our team. As a Sales Executive, you will be responsible for promoting and selling our travel services, attracting new customers, and maintaining strong relationships with existing clients. This is a full-time position based in Solan, Himachal Pradesh, India. The salary range for this role is competitive and will be discussed during the interview process. Join us and be a part of our growing team! Qualifications and Skills <ul><li>Fresher with less than 1 year of experience in sales or a similar role</li><li>Excellent communication and interpersonal skills</li><li>Strong negotiation and persuasive skills</li><li>Ability to work independently and as part of a team</li><li>Good knowledge of the travel industry and popular destinations</li><li>Proficiency in MS Office and CRM software</li><li>Ability to meet sales targets and work under pressure</li></ul> Roles and Responsibilities <ul><li>Promote and sell travel services to potential customers</li><li>Build and maintain strong relationships with existing clients</li><li>Identify new business opportunities and develop strategies to attract new customers</li><li>Stay up-to-date with industry trends and competitors' activities</li><li>Provide excellent customer service and handle customer inquiries and complaints</li><li>Prepare sales reports and attend sales meetings</li></ul>