Company Overview

31 PARALLEL IT & BPO SOLUTIONS PRIVATE LIMITED is a BPO company based in Shimla, Himachal Pradesh, India. We have a dedicated team of professionals offering comprehensive IT and BPO solutions. With a focus on delivering quality services and customer satisfaction, we have established ourselves as a trusted partner for various businesses.

Job Overview

We are looking for a Customer Care Executive to join our team at 31 PARALLEL IT & BPO SOLUTIONS PRIVATE LIMITED in Solan, Himachal Pradesh, India. As a Customer Care Executive, you will be responsible for providing excellent customer service and resolving customer queries over phone, email, and chat. This is a full-time position suitable for candidates with less than 1 year of experience.

Qualifications and Skills

• Excellent communication skills, both written and verbal
• Strong problem-solving and decision-making abilities
• Ability to empathize with customers and provide exceptional customer service
• Ability to work well in a team and independently
• Good computer literacy and typing skills
• Previous customer service experience is a plus

Roles and Responsibilities

• Respond to customer queries and concerns in a timely and professional manner
• Handle incoming calls, emails, and chats from customers
• Provide accurate information and assistance to customers
• Effectively resolve customer complaints or issues
• Maintain a high level of customer satisfaction
• Collaborate with other team members to ensure customer needs are met
• Stay updated on product knowledge and company policies