Job Title: Service Engineer (Fresher)

Department: Service & Support

Location: Navi Mumbai, near Plam Beach.

Employment Type: Full-Time

JOB RESPONSIBILITIES

• Diagnosing issues: Identify technical issues reported by customers and provide troubleshooting and guidance to the Customer On call.
• Performing maintenance: Installing, upgrading Firmware, and performing repair & maintenance of the Product. And Daily and Monthly Targets to be achieved.
• Testing equipment: Ensuring equipment is functioning properly after repairs or installations
• Training customers: Providing technical assistance and training on how to use, maintain, and troubleshoot equipment
• Communicating with customers: Explaining technical concepts and solutions clearly and concisely. Coordinating with customers for Service-Related Feedback. Call to be Handled Whenever Client Reach out.
• Escalating issues: Reporting Frequent Issues / Complex or unresolved issues to senior engineers or management
• Staying up to date: Keeping current with product developments, technical advancements, and industry trends
• Field VISIT: Field Visits on Site, Whenever required on SITE.
• Documenting activities: Recording service activities on a Daily Basis and updating JIRA Tickets for service-related Issues. Updating the Tickets
• Collaborating: Working with other teams to solve complex problems.
• Reporting: Sending Weekly & Monthly Reports to the respective Reporting Managers.

Qualifications:

1. Educational Background:
2. Technical Skills:

• Bachelor's/Diploma in Electronics Engineering (or related field).
• Basic knowledge of electronic components, circuits, and systems.
• Proficiency in soldering and PCB (Printed Circuit Board) repair.
• Familiarity with testing tools like multimeters, oscilloscopes, and signal analyzers is a plus.

1. Soft Skills:

• Excellent communication and interpersonal skills.
• Problem-solving and analytical thinking ability.

1. Additional Requirements:

• Willingness to travel to customer locations if needed.
• Ability to work under minimal supervision.