Job Title: Customer Support Executive

Location: Hyderabad

Employment Type: Full-time

Salary: 1 to 2 LPA

Experience: 0 to 1 year

About Us:

We are committed to providing exceptional customer experiences. We are a leading technology, company dedicated to delivering innovative solutions to our customers. We are looking for a motivated and customer-focused individual to join our team as a Customer Support Executive. This is an exciting opportunity for someone passionate about delivering excellent customer service and solving problems in a fast-paced environment.

Key Responsibilities:

• Customer Assistance: Provide high-quality, timely support to customers via phone, email, live chat, and social media platforms.
• Issue Resolution: Listen to customer inquiries, troubleshoot issues, and resolve complaints or concerns with empathy and professionalism.
• Product Knowledge: Maintain in-depth knowledge of company products/services to assist customers in a clear, efficient manner.
• Order Management: Process orders, returns, exchanges, and track customer shipments where applicable.
• Documentation: Accurately log customer interactions, feedback, and solutions into the company’s CRM or ticketing system.
• Follow-up: Ensure customer issues are followed up and resolved in a timely manner, ensuring customer satisfaction.
• Team Collaboration: Work closely with other departments (e.g., sales, technical support, logistics) to address and resolve customer needs.
• Continuous Improvement: Identify areas for improvement in the customer experience and suggest improvements to processes.

Qualifications:

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
• Previous customer service experience (1-2 years preferred, but not required)
• Strong communication skills (written and verbal)
• Ability to work effectively in a fast-paced environment
• Excellent problem-solving skills with a customer-first mindset
• Proficiency in MS Office and CRM software (e.g., Salesforce, Zendesk)
• Ability to multitask and manage time effectively
• Positive attitude with a desire to help others

Why Join Us?

• Competitive salary and benefits package
• Opportunities for career growth and development
• A collaborative and inclusive work environment
• Employee wellness programs and perks
• Flexible working hours and potential for remote work (if applicable)