For global customers in energy and infrastructure, Zeitview builds advanced inspection software that delivers fast, accurate insights, lowers costs, and improves asset performance and longevity. We are second to none at partnering with our customers to achieve flexible, long-term solutions across their multiple asset classes. Headquartered in Santa Monica, CA, Zeitview serves customers in the solar, wind, insurance, construction, roofing, real estate, and critical infrastructure industries. Trusted by the largest enterprises in the world, Zeitview is active in over 60 countries. For more information, visit www.zeitview.com

Operations Manager - Customer Support Roles and ResponsibilitiesVertical: ZeitviewReports to: Director of OperationsDirect Reports: YesDepartment: Operations ObjectiveZeitview is the leading intelligent aerial imaging company for high-value infrastructure, providing businesses with actionable, real-time insights to recover revenue, reduce risk, and improve build quality. Headquartered in Santa Monica, CA, Zeitview serves customers in the solar, wind, insurance, construction, real estate, and critical infrastructure industries. Trusted by the largest enterprises in the world, Zeitview is active in over 70 countries.This position is responsible for the management and execution of operational and customer support activities of this Zeitview industry vertical specifically related to operations and customer support. In doing so, you relentlessly take part in resolving any challenges on staffing, training, metrics, behavioral issues, and any items that will be crucial to the growth, balance, and success of our operation. You will be responsible for handling a number of teams but not limited to the assigned teams. You will be accountable for the management of our operations and customer support team in general; this requires leadership, people skills, and the ability to clearly communicate. Responsibilities<ul><li>Lead day to day operations of the Customer Support team, which provides email, phone and chat support.</li><li>Handling of the scheduling of employees accordingly. Make sure all shifts are covered as well as specific tasks.</li><li>Monitor team attendance and performance. To identify trends in attendance to secure coverage within the assigned shifts.</li><li>Utilize proper tools, channels, and workflows accordingly to follow standard procedures outlined in our Management System.</li><li>Proactively communicate areas of opportunity to improve efficiency and effectiveness.</li><li>Gather and report the numbers required by our KPIs when it comes to performance metrics, with accuracy and relevance.</li><li>Submit reports in a timely and diligent manner.</li><li>Communicate company OKRs, policies, safety practices and deadlines to the team.</li><li>Create an inspiring team environment with an open communication culture.</li><li>Responsible for keeping track of and structuring various tasks, employees, and documents.</li><li>Identify challenges within individual teams and ensure the standard processes are being practiced.</li><li>Coach Team Leads to promote growth and learning.</li><li>Hold one-on-ones with Team Leads on a bi-weekly basis.</li><li>Monitor and conduct coaching on the performance and behavior of team members.</li><li>Train new employees on company standards and procedures regarding how to handle all pilot and customer experiences; and how to properly interact with pilots and customers.</li><li>Monitor team members' participation to ensure the training they are being provided is being put into use, and to see if any additional training is needed.</li><li>Listen to team members’ feedback and resolve any issues or conflicts.</li><li>Actively seek to resolve any concerns while adhering to the company policy and standards of behavior.</li><li>Communicate internal concerns to Reporting Managers and HR Department.</li><li>Handle all escalations from Associates and Team Leads accordingly.</li></ul> Knowledge, Skills, and Abilities<ul><li>Bachelor’s degree or higher with a minimum 7 years of professional work experience in relevant domains as mentioned below</li><li>A minimum of 3 years experience in project managing a team working on operations and customer support.</li><li>Past experience as a customer support associate, minimum 3 years.</li><li>Operate with a high degree of creativity, foresight, and mature judgment in planning, organizing, and guiding extensive operational and customer support programs and activities.</li><li>Experience managing programs of complex diversity and scope which are of critical importance to overall company objectives.</li><li>Excellent planning, scheduling, and project management skills with the ability to work independently and in team settings.</li><li>Solid computer skills (Gsuite, Office suite, Slack, Zoom, Zendesk).</li><li>Excellent English written and verbal communication skills.</li><li>Ability to work cross-functionally with multiple departments across the organization.</li><li>Ability to work in an office environment.</li><li>Able to travel for short-term company gatherings.</li><li>Able to sit, and stand for long periods of time.</li></ul>

8726 S. Sepulveda Blvd. Los Angeles, CA 90045 310-684-3076 zeitview.com Title: Lead Telecom Analyst Reports to Manager, Telecom Department: Operations Objective Responsibilities Zeitview is the leading intelligent aerial imaging company for high-value infrastructure, providing businesses with actionable, real-time insights to recover revenue, reduce risk and improve build quality. Headquartered in Santa Monica, CA, Zeitview serves customers in the solar, wind, insurance, construction, real estate, and critical infrastructure industries. Trusted by the largest enterprises in the world, Zeitview is active in over 70 countries. This position is responsible for the execution of all analysis activities related to telecom tower inspections, as well as completing documentation to ensure contractors can access cell towers. ● Oversee and manage the Telecom Analytics team, focusing on comprehensive analysis and solutions within the telecom infrastructure domain. ● Conduct thorough technical training sessions for the team, fostering skill development and expertise in telecom analytics. eﬃciency and innovation. ● Proactively contribute to continuous improvement initiatives within the telecom domain, driving ● Own individual project processing, ensuring end-to-end handling from raw data to delivery, maintaining high standards of analysis and operational metrics (SQDC). ● Adhere to predeﬁned communication protocols with stakeholders, ensuring transparent and eﬃcient information ﬂow. efforts. ● Allocate project activities to respective teams, ensuring optimal task assignment and coordinated ● Collaborate with the team lead to assist in training initiatives and resolving project-related queries. ● Provide daily project updates through project management platforms like Asana, Jira ensuring clear communication and progress tracking. 8726 S. Sepulveda Blvd. Los Angeles, CA 90045 310-684-3076 zeitview.com Knowledge, Skills and Abilities ● Bachelor’s degree in Mechanical or Electrical or Composite Engineering or a related ﬁeld. ● Extensive experience in telecom analytics (min 1+ yrs) with team management skills ● Demonstrated leadership abilities with experience in team management and oversight of telecom ● Proven track record in conducting technical training sessions and fostering team development. ● Proﬁciency in conducting RCAs, handling customer complaints, and driving process ● Ability to manage project processes from raw data to delivery, adhering to high-quality standards ● Excellent communication skills to facilitate effective communication with stakeholders and team analytics projects. enhancements. and operational metrics. members in different regions. ● Proﬁcient in project management platforms like Asana, and Jira for eﬃcient reporting and coordination and essential computer applications such as Google Suite, Slack, Zoom, etc. As the Lead Telecom Analytics Analyst at Zeitview, your leadership will be pivotal in driving impactful insights within the telecom infrastructure domain. Your expertise will ensure meticulous analysis, process optimization, and the delivery of high-quality solutions, contributing signiﬁcantly to Zeitview's commitment to providing actionable intelligence across diverse industries.

8726 S. Sepulveda Blvd.	 Los Angeles, CA 90045	 	 310-684-3076	 zeitview.com	 	 Title: Lead Telecom Analyst	 	 Reports to Manager, Telecom Department: Operations	 	 Objective	 	 Responsibilities	 	 Zeitview is the leading intelligent aerial imaging company for high-value infrastructure, providing businesses	 with actionable, real-time insights to recover revenue, reduce risk and improve build quality. Headquartered	 in Santa Monica, CA, Zeitview serves customers in the solar, wind, insurance, construction, real estate, and	 critical infrastructure industries. Trusted by the largest enterprises in the world, Zeitview is active in over 70	 countries.	 	 This position is responsible for the execution of all analysis activities related to telecom tower inspections,	 as well as completing documentation to ensure contractors can access cell towers.	 	 ● Oversee and manage the Telecom Analytics team, focusing on comprehensive analysis and	 	 solutions within the telecom infrastructure domain.	 	 ● Conduct thorough technical training sessions for the team, fostering skill development and	 	 expertise in telecom analytics.	 	 eﬃciency and innovation.	 	 ● Proactively contribute to continuous improvement initiatives within the telecom domain, driving	 	 ● Own individual project processing, ensuring end-to-end handling from raw data to delivery,	 	 maintaining high standards of analysis and operational metrics (SQDC).	 	 ● Adhere to predeﬁned communication protocols with stakeholders, ensuring transparent and	 	 eﬃcient information ﬂow.	 	 efforts.	 	 ● Allocate project activities to respective teams, ensuring optimal task assignment and coordinated	 	 ● Collaborate with the team lead to assist in training initiatives and resolving project-related queries.	 ● Provide daily project updates through project management platforms like Asana, Jira ensuring	 	 clear communication and progress tracking.	 	 8726 S. Sepulveda Blvd.	 Los Angeles, CA 90045	 	 310-684-3076	 zeitview.com	 	 Knowledge, Skills and Abilities	 	 ● Bachelor’s degree in Mechanical or Electrical or Composite Engineering or a related ﬁeld.	 ● Extensive experience in telecom analytics (min 1+ yrs) with team management skills	 ● Demonstrated leadership abilities with experience in team management and oversight of telecom	 	 ● Proven track record in conducting technical training sessions and fostering team development.	 ● Proﬁciency in conducting RCAs, handling customer complaints, and driving process	 	 ● Ability to manage project processes from raw data to delivery, adhering to high-quality standards	 	 ● Excellent communication skills to facilitate effective communication with stakeholders and team	 	 analytics projects.	 	 enhancements.	 	 and operational metrics.	 	 members in different regions.	 	 ● Proﬁcient in project management platforms like Asana, and Jira for eﬃcient reporting and	 coordination and essential computer applications such as Google Suite, Slack, Zoom, etc.	 	 As the Lead Telecom Analytics Analyst at Zeitview, your leadership will be pivotal in driving impactful	 insights within the telecom infrastructure domain. Your expertise will ensure meticulous analysis, process	 optimization, and the delivery of high-quality solutions, contributing signiﬁcantly to Zeitview's commitment	 to providing actionable intelligence across diverse industries.	 	 

Responsibilities● Support wind turbine blade inspection services to meet KPI targets for analysis and QC operations.● Use technical information, such as design information, operating experience, and fundamentalengineering principles to analyze blade anomalies across each blade model to customer specifications.● Data check and flagging of imagery data of wind turbine inspection● Identifying anomalies in the acquired data and recording them using inhouse tools● Annotating aerial data and support software team to build the AI model.● Fulfilling tasks planned and set by senior analysts and supervisors● Daily report updates over project management platforms● Support the seniors in Continuous Improvements, RCA Activities &amp; Work Instruction creation● Exposure to learning:○ Data analysts will be trained over technical aspects of wind turbine operation and its failuremodes from industry experts○ Hands on analysis over imagery data provides practical exposure to inefficiencies in windturbine operations● All other duties as assigned Knowledge, Skills and Abilities● Bachelor degree in Mechanical or Composite Engineering is preferred● A high degree of attention to detail● Relevant blade composite related experience is a plus with knowledge in at least one of thefollowing areas of wind turbine blade design, manufacturing, and repairs is preferred , and theability to categorize damage, evaluate the criticality of each failure mode, and assess its risk ofcatastrophic failure● Ability to work independently and in a team● Solid computer skills (Google suite, Slack, Zoom)● Excellent written and verbal communication skills● Able to travel for short-term engagements, training, etc.● Immediate joining is required● Location: Bangalore

ObjectiveZeitview (formerly DroneBase) is the leading intelligent aerial imaging company for high-valueinfrastructure, providing businesses with actionable, real-time insights to recover revenue, reduce riskand improve build quality. Zeitview serves customers in the solar, wind, insurance, construction, realestate, and critical infrastructure industries. Trusted by the largest enterprises in the world, Zeitview isactive in over 70 countries.This position is responsible for the management and execution of operational activities across thisZeitview industry vertical. In doing so, you relentlessly seek to expand Zeitview’s value proposition byoriginating business opportunities and gaining access to new prospects to grow this importantsegment. In this role, you will manage multiple, simultaneous field projects, while joining a team ofOperations Coordinators; this requires leadership, people skills, and the ability to clearly communicate.Responsibilities• Oversee customer engagements, from booking to delivery, demonstrating operational excellenceresulting in delighted customers.• Strategic prospecting new and existing customers for business opportunities for Zeitview’sfull-service asset inspection solutions• Project manage field operations for data collection, solving / escalating issues that arise, whileproactively communicating with, and setting customer expectations.• Promote Zeitview value proposition to specific market segments by providing solutions to helpthe customer meet or exceed business objectives• Work with Operations Manager to develop detailed project plans with the goal of providing anexcellent customer experience while maintaining margins.• Coordinate with customers and contractors to understand logistics and scheduling constraintsin order to support efficient and safe project execution. • Demonstrate adaptability, enabling quick responses to a shifting reality and adjust initiativesand priorities accordingly.• Organizational skills and the flexibility to jump from priority to priority, which are essential to arole that juggles a variety of functions and projects.• Collaborate with the team on goal setting, and the development &amp; management of departmentalobjectives and key results.• As part of a global operations team, identify and address gaps in processes and procedures,resulting in improved, streamlined workflows.• Work with the global operations team to address regional specific constraints regardingpersonnel scheduling, data quality control, maintenance, field troubleshooting, and safety.• Responsible for ensuring written documentation and training on procedures and workflows arekept current.• Collaborate with Product, Development, Hardware and other support teams on operationalrequirements needed to meet customer deliverables and departmental priorities.• Build and develop relationships with senior operations leaders for increased efficiency andeffective responsiveness into existing operations,• Utilize proven RCA methodologies and tools to identify basic or causal factors in deviations inquality or variances in performance to eliminate repeated occurrences, optimize performance,and prepare reports and/or presentations to summarize findings for internal and externalstakeholders, performing follow-up assessments to measure effectiveness.• Track activity and maintain accurate records in applicable CRM and ERP systems• All other duties as assigned. Knowledge, Skills and Abilities• Bachelor’s degree or higher..• A minimum of two years experience in project managing customer focused field operations.• A minimum of two years of relevant energy industry related experience is an addedadvantage.• Knowledge of UAV operations is an added advantage. • A high degree of creativity, foresight, and mature judgment in planning, organizing, andguiding extensive operational programs and activities• Excellent planning, scheduling, and project management skills with the ability to work bothindependently and in team settings.• Able to work remotely and direct or coordinate effectively with a fully remote workforce.• Solid computer skills (e.g. Google and Office-suite, Slack, Zoom, Asana).• Excellent written and verbal communication skills.• Able to travel for short-term engagements.• The ability to move safely over uneven terrain or in confined spaces.• Able to sit, stand for long periods of time.

Zeitview (formerly DroneBase)

Customer Support Manager

Telecom Lead

Telecom Lead

Wind blade Analyst

Operations Coordinator - APAC