Internship Role: Business Development &amp; Sales Intern Duration: 3-6 Months Location: Remote (Work from anywhere 🌍) What You’ll Learn &amp; Do (Yes, both!): You’ll be part of our high-energy sales team, learning by doing across the entire B2B sales cycle. <

About Us: At Your Next Move, we are revolutionizing HR IT recruitment through innovative, data-driven approaches. As a leading firm in the industry, we specialize in harnessing technology to source and onboard top talent across diverse sectors. Join us and gain hands-on experience in shaping the future of HR and IT recruitment. Position Overview:

Your Next Move - ISO Certified 9001:2015

Our focus is to upgrade, uplift and upskill individuals, helping them to reach their next level in life. We are 18 months old, present at Noida, Gurgaon & Bangalore.  We cater to 3C’s i.e. Corporates, Colleges, and Communities (Individuals) with a Mission is to positively impact more than 1 million people by 2025. 

Having a team of expert panellists from experienced Clinical Psychologists, Career Coaches, Counselors, Behavioural Science Experts & Psychologists – Your Next Move – is a powerful & right partner to cater to all your needs. 

We regularly hire candidates for various IT & Non-IT Positions.


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Job Description – Customer Service Support Advisor
 
Job Title - Customer Service Support Advisor
 
Career Level – F
 
Job Dimensions - To resolve the queries / concerns being raised by the customer promptly and accurately in line with the agreed SLAs. The work will be allocated in the queue in the form of Voice work wherein an individual will be responsible to resolve the concerns / queries raised or need to provide accurate information to the customer.
 
Key Responsibilities
<ul>
 <li>To take calls and work promptly within agreed timescales and in line with agreed</li>
 <li>To ensure prompt and accurate information being provided with appropriate process and procedures.</li>
 <li>To achieve operational targets as defined by for the process.</li>
 <li>To maintain queue levels to agreed SLA targets levels.</li>
 <li>To achieve and maintain a good knowledge/capability of BT systems.</li>
 <li>When dealing with customers aspire to deliver an excellent customer experience via.</li>
 <li>To highlight to queue owners, line management and offline support teams any issues in the queues that may affect customer satisfaction and share best practice within the team and across Digital Care teams.</li>
 <li>To complete/participate in ad-hoc projects to drive efficiencies and improvements in the process.</li>
 <li>To fully support and take guidance from the manager, raising awareness to them of any factors which may affect the performance of individuals or the whole team.</li>
 <li>Share best practice within the team and across the Digital Care Community.</li>
 <li>Adhere to relevant shift patterns and break schedules.</li>
 <li>Take responsibility for personal development and drive own performance.</li>
</ul>
 
Skills Required
<ul>
 <li>Provide Experience in customer service in a Call Centre environment.</li>
 <li>Excellent English verbal and written language skills along with good typing (minimum 40 speed) and multitasking skills</li>
 <li>Good questioning and listening skills.</li>
 <li>Good empathy and customer ownership skills</li>
 <li>Good cross-cultural awareness to be able to effectively communicate with UK customers.</li>
 <li>Good objection handling/diffusing/complaint handling skills</li>
 <li>Good customer interaction skills with the ability to recognize the customers’ needs.</li>
 <li>Good self-management (Attendance/Break Management/Adherence/AHT/Wrap)</li>
 <li>Delivery of service against all BT/GBS/Contract/Customer performance and RFT SLAs</li>
 <li>PC literate with good system navigation skills.</li>
 <li>Good Data input skills</li>
 <li>Good Problem solving.</li>
</ul>
 
Connected Leaders Behaviour:
<ul>
 <li>Collaborative partner</li>
 <li>Solution-focused achiever</li>
</ul>
 
Experience Required
<ul>
 <li>Good written and verbal communication skills and etiquette, required to effectively communicate with external and internal stakeholders.</li>
 <li>0 - 2 years of experience in similar role.</li>
 <li>Logical reasoning skill</li>
 <li>Competence in Windows based tools (Outlook/Word/Excel/Access)</li>
 <li>Graduate in any stream</li>
</ul>

Are you passionate about providing top-notch customer service in a dynamic environment? We are currently seeking dedicated individuals to join our team as Customer Service Support Advisors - Apply Now - https://lnkd.in/gq77x2Ah 👍 If you have 0-2 years of experience in a similar role, *good* communication skills, and a solution-oriented mindset, we want to hear from you! Join us in delivering outstanding customer experiences and taking your career to the next level. Key Responsibilities:- Promptly resolve customer queries and concerns- Provide accurate information and exceptional customer service via calls- Achieve operational targets and maintain queue levels- Collaborate with teams to drive efficiency and improvements Skills Required:- Experience in customer service in a Call Centre environment- Excellent English verbal and written skills- Good multitasking abilities and empathy- Strong problem-solving and objection handling skills- Proficiency in PC skills and system navigation

Job Overview:As a Customer Experience Intern, you will play a vital role in ensuring exceptional customer satisfaction and retention. You will work closely with our Customer Experience team to understand customer needs, resolve issues, and enhance overall satisfaction levels. This internship provides a hands-on opportunity to gain practical experience in customer service, problem-solving, and communication skills. Key Responsibilities:<ol><li>Calling prospective clients who filled up our lead forms(our clients are managers &amp; senior professionals from mid to large companies).</li><li>Understanding their requirements &amp; scheduling their meetings with experts in the company.</li><li>Making entries in our CRM &amp; keeping the CRM up-to-date.</li><li>Assist in creating &amp; updating customer support documentation &amp; FAQs.</li><li>Contribute to special projects aimed at enhancing customer satisfaction.</li><li>Stay up-to-date with the industry trends &amp; best practice in customer experience management.</li><li>Conduct research &amp; analysis to gather insights into customer behavior &amp; preference.</li></ol> Qualifications:- Currently enrolled in a Bachelor's degree program, preferably in Business Administration, Marketing, or a related field.- Strong communication and interpersonal skills.- Self-motivated with a strong desire to learn and grow in a sales environment.- Excellent organizational skills and attention to detail.- Previous experience in sales or customer service is a plus, but not required. Compensation:<ul><li>Performance based&nbsp; stipend + Incentives(unlimited)</li><li>LOR</li><li>LinkedIn Recommendation</li></ul>

Brief Description:We are seeking a dynamic and creative Social Media Marketing Intern to join our team. The ideal candidate should be passionate about content creation, knowledgeable about the latest trends in social media, and actively engaged on platforms such as LinkedIn, Twitter, and Instagram. Key Responsibilities:<ol><li>Assist in developing and implementing social media marketing strategies to increase brand awareness and engagement.</li><li>Create engaging and relevant content for various social media platforms, including posts, images, and videos.</li><li>Monitor social media channels for trends, news, and user engagement opportunities.</li><li>Interact with our online community and respond to comments, messages, and inquiries in a timely manner.</li><li>Collaborate with the marketing team to brainstorm and execute social media campaigns and promotions.</li><li>Analyze social media metrics and insights to optimize content performance and campaign effectiveness.</li><li>Stay updated on emerging social media trends, tools, and best practices to enhance our social media presence.</li></ol> Qualifications and Requirements:<ul><li>Currently pursuing or recently graduated with a degree in Marketing, Communications, or a related field.</li><li>Strong understanding of social media platforms, including LinkedIn, Twitter, and Instagram.</li><li>Excellent written and verbal communication skills.</li><li>Creative mindset with the ability to generate engaging content ideas.</li><li>Detail-oriented with strong organizational and time management skills.</li><li>Proactive and self-motivated with the ability to work independently and as part of a team.</li><li>Familiarity with social media management tools and analytics platforms is a plus.</li><li>Previous experience in social media marketing or content creation is preferred but not required.</li></ul>

Brief Description: Fuel your passion for design as a Graphic Design intern, contributing to the creation of visually appealing content for our brand. Key Responsibilities:•	Assist in designing marketing collaterals, social media graphics, reels, videos and presentations.•	Collaborate with the marketing team to bring creative concepts to life.•	Ensure brand consistency across various design projects.•	Stay updated on design trends and tools. Qualifications and Requirements:•	Enrolled in a Graphic Design or related program.•	Proficiency in design software (Adobe Creative Suite).•	Strong portfolio showcasing design skills.•	Creativity and attention to detail. How to Apply:APply here - <a href="https://forms.gle/s1i3Ef9uy5oV5rcEA" rel="noopener noreferrer" target="_blank">https://forms.gle/s1i3Ef9uy5oV5rcEA</a>Mail your CV to a.s@yournextmove.co.in with the subject line "Graphic Design Intern Application."