VSI works with a view of catering better connectivity in the domain of connectivity solutions & wiring harnesses. We have evolved to become one of the leading distributors of Molex with a constant yearning and mastering the supply chain of various large scale industries. We also excel in the design & manufacture of cable assemblies engaging with a wide range of capabilities to cater to any type of customization needed.

Company OverviewVSInterconnect India Pvt LTD, headquartered in Bangalore, specializes in providing advanced connectivity solutions and wiring harnesses. As a leading distributor of Molex, VSI excels in mastering the supply chain for large-scale industries. We also provide custom cable assembly design and manufacturing services, leveraging a wide range of capabilities to meet diverse customer needs. Visit us at <a href="https://vsint.in/" rel="noopener noreferrer" target="_blank">vsint.in</a> to learn more. Job OverviewWe are seeking a dedicated Customer Service Representative to join our team at VSInterconnect India Pvt LTD in Bangalore. This mid-level, full-time position requires exceptional customer relationship management skills and proficiency in CRM software. The ideal candidate will have experience supporting customers in the Appliances, Electrical, and Electronics Manufacturing industry. Qualifications and Skills<ul><li>Expertise in CRM Software (Mandatory skill) to effectively manage customer interactions and data.</li><li>Proficient in Customer Relationship Management (Mandatory skill) to maintain and enhance customer satisfaction.</li><li>Experience with Zendesk to facilitate help desk ticket management and customer support operations.</li><li>Knowledge of Salesforce Service Cloud for managing complex service processes and customer journeys.</li><li>Ability to provide Live Chat Support, responding quickly to customer inquiries and issues.</li><li>Strong Multilingual Communication skills to cater to a diverse customer base and enhance customer service.</li><li>Familiarity with Call Center Solutions to efficiently handle a high volume of customer queries and feedback.</li><li>Problem-solving skills, particularly in Troubleshooting, to efficiently address and resolve customer concerns.</li></ul> Roles and Responsibilities<ul><li>Serve as the primary contact for customer inquiries, providing exceptional service and support through various communication channels.</li><li>Manage and resolve customer complaints in a timely and effective manner, escalating issues when necessary.</li><li>Maintain accurate and detailed records of customer interactions and transactions using CRM software.</li><li>Collaborate with internal teams to improve products and services based on customer feedback and insights.</li><li>Provide technical support and guidance to customers, ensuring their understanding and proper use of our solutions.</li><li>Monitor customer service metrics to identify trends and areas for improvement in service delivery.</li><li>Participate in regular training sessions to stay updated on product developments and effective service techniques.</li><li>Contribute to the creation of customer support documentation, such as FAQs and service manuals.</li></ul>

The candidate selected will co ordinate with sales/Factory &amp; Purchase department for material procurement on day to day basis, should maintain statistics of procurement. The candidate is also responsible for smooth functioning of purchase department, to liaise with factory/sales department on daily basis. Also to co ordinate with Unit 2 for procurements and maintaining statistics . The candidate should have good communication skills with computer knowledge like Word.Excel &amp; Power pint presentations

**Field Sales Engineer for VSI: Qualification : Diploma or B.E. having&nbsp;3 years field sales experience ( preferably in the Electronic Industry ) with two wheeler and a valid DL.Good in spoken &amp; written communication.Good Computer Knowledge – MS office – excel, word, ppt., etc.JD :&nbsp;-&nbsp;Quotation against RFQ / Enquiries-&nbsp;Following up for Orders-&nbsp;Understand the requirements / needs of Customers clearly to suggest the right product-&nbsp;Understand the drawing of Cable Assembly job to work with factory for production-&nbsp;Visit Customers regularly in &amp; around Bengaluru ( travel )-&nbsp;Generate new Customers / BusinessNote : Adequate Training would be given by VSI				***********************

The candidate selected would be responsible for order processing, liaising with sales/purchase and customers and suppliers, preparing invoices &amp; packing list, final order processing and advice dispatch team to do the needful... Regular meetings with internal customers, half yearly and Financial year ending audit exercise and report to the Management... Liaison with service providers and Logistics team The candidate will be given 18 days paid holidays and general holidays of 15 days. Apart from salaries, an incentive will also be paid, PF [/ESI will be provided

Degree in B.E.(Mech) or Electronics, diploma in the same field will do.Good in spokeb and written communication, Good knowledge of computers in MS office/ word/Excel/ppt etc.JD: Quottion against RFQ/EmquiriesFollowing up for ordersInteract with customer service for order processingunderstand the requirement/needs of customers clearly to suggest the right productunderstand the drawing of cable assembly job to work with factory for productionvisit customers regularly in and around Bangalore(travel)Generate new Customers/Business Note : adequate training would be given by VSInterconnect