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Customer Service

Gurgaon
Full-Time
Fresher: Less than 1 year
20K - 30K (Per Month)
Posted on Apr 25 2024

About the Job

Skills

Communication
Problem-solving
Empathy
Patience
Adaptability
Active listening
Conflict resolution
Customer Service

Company Overview


V Job Consultancy is a professional recruiter that filters jobs based on clients' needs. Headquartered in Delhi, Nawada Metro. Visit http://www.vjobconsultancy.com


Job Overview


Full-Time Customer Service role in Gurgaon with V Job Consultancy, a BPO company with 11-50 employees


Qualifications and Skills


  • Excellent communication skills
  • Strong problem-solving abilities
  • Empathy and patience in dealing with customers
  • Ability to adapt to different customer personalities and situations
  • Active listening skills to understand customer needs
  • Effective conflict resolution skills
  • Prior experience in customer service is a plus
  • Passion for delivering top-notch customer service


Roles and Responsibilities


  • Provide exceptional customer service via phone, email, and chat
  • Resolve customer inquiries and issues in a timely and professional manner
  • Maintain a positive, empathetic, and professional attitude towards customers
  • Keep accurate records of customer interactions and transactions
  • Identify and assess customers' needs to achieve satisfaction
  • Follow communication procedures, guidelines, and policies
  • Ensure customer satisfaction and provide feedback to the customer service team





About the company

This consultancy has a highly professional recruiter who filters jobs according to our need

Industry

Business Process Outsourc...

Company Size

11-50 Employees

Headquarter

Delhi, Nawada Metro

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