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Customer Care Executive

Noida
Full-Time
Junior: 1 to 3 years
45K - 45K (Per Year)
Posted on Dec 26 2023

About the Job

Skills

belnded process
chat process
excellent comm
Customer Service
customer support
us process

Company Overview


V Job Consultancy is a highly professional recruitment firm that specializes in filtering jobs according to the specific needs of our clients. With a team of dedicated recruiters, we ensure that our clients find the right candidates for their business. With 11-50 employees, V Job Consultancy takes pride in offering superior job opportunities to job seekers. Visit our website at http://www.vjobconsultancy.com for more information.


Job Overview


We are hiring for the role of Customer Care Executive at V Job Consultancy, a leading BPO company. As a Customer Care Executive, you will be responsible for providing top-notch customer service and support to our clients. This is a full-time position based in Noida, Uttar Pradesh, India.


Qualifications and Skills


  • Junior: 1 to 3 years of experience in a similar role
  • Excellent verbal and written communication skills
  • Strong problem-solving and decision-making abilities
  • Ability to handle challenging customer situations with empathy
  • Knowledge of blended process, chat process, and BPO operations
  • Proficiency in using customer service-related tools and software
  • Ability to multitask and prioritize tasks effectively
  • Attention to detail and ability to work under pressure
  • Positive attitude and willingness to learn and grow


Roles and Responsibilities


  • Handle customer inquiries, complaints, and provide appropriate solutions
  • Maintain a high level of professionalism and customer satisfaction
  • Respond to customer emails, chats, and phone calls in a timely manner
  • Assist customers in navigating our products and services
  • Provide accurate information and updates to customers
  • Upsell products and services to customers when appropriate
  • Maintain detailed records of customer interactions and transactions
  • Collaborate with other team members to resolve complex customer issues
  • Follow company policies and procedures to ensure consistent service delivery





About the company

This consultancy has a highly professional recruiter who filters jobs according to our need

Industry

Business Process Outsourc...

Company Size

11-50 Employees

Headquarter

Delhi, Nawada Metro

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