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customer care

Noida
Full-Time
Junior: 1 to 3 years
40K - 50K (Per Month)
Posted on Mar 05 2024

About the Job

Skills

excellent communication
Customer Service
Customer Support
international
customer care
Customer Satisfaction

Company Overview


V Job Consultancy is a highly professional recruitment consultancy that specializes in filtering jobs according to our clients' needs. With a team of dedicated recruiters, we strive to match qualified candidates with the right job opportunities. We have 11-50 employees and are part of the Business Process Outsourcing (BPO) industry. Learn more about us at http://www.vjobconsultancy.com.


Job Overview


We are seeking a Customer Care professional to join our team at V Job Consultancy. As a Customer Care representative, you will be responsible for providing excellent customer service and support to our clients. This is a full-time position based in Noida, Uttar Pradesh, India, with a junior level requiring 1 to 3 years of experience. If you have excellent communication skills and a passion for delivering exceptional customer care, we would love to hear from you.


Qualifications and Skills


  • 1-3 years of experience in a customer care or customer support role
  • Excellent communication skills, both written and verbal
  • Strong problem-solving and decision-making abilities
  • Ability to work independently and in a team environment
  • Knowledge of international customer care practices
  • Proficiency in customer service software and tools
  • Familiarity with the BPO industry is a plus
  • Flexibility to work in shifts, including weekends and holidays
  • Attention to detail and strong organizational skills


Roles and Responsibilities


  • Provide prompt and efficient responses to customer inquiries via phone, email, or chat
  • Assist customers in troubleshooting and resolving technical issues
  • Ensure customer satisfaction by delivering a high level of service
  • Maintain accurate and up-to-date customer records
  • Collaborate with internal teams to resolve customer issues and escalations
  • Identify and escalate priority issues or trends to the appropriate departments
  • Stay up-to-date on product knowledge and company policies
  • Contribute to improving customer care processes and procedures





About the company

This consultancy has a highly professional recruiter who filters jobs according to our need

Industry

Business Process Outsourc...

Company Size

11-50 Employees

Headquarter

Delhi, Nawada Metro

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