Company Overview

Villa Maya is an acclaimed gourmet restaurant nestled within an 18th-century estate, renowned for its elegant presentation of global cuisine. Located in Thiruvananthapuram, Kerala, Villa Maya celebrates culinary heritage with an exclusive range of dishes from Kerala and its historical trade partners. Esteemed for its award-winning cuisine, exceptional ambiance, and personalized service, Villa Maya offers an unparalleled epicurean journey. For more information, visit our website at www.villamaya.in.

Job Overview

We are seeking a dynamic and dedicated GSA Service professional to join our team at Villa Maya. This full-time junior position is based in Thiruvananthapuram, Kerala, and requires a minimum of 1 year of work experience. The candidate will play a pivotal role in delivering exceptional customer service, enhancing guest experiences, and contributing to our acclaimed hospitality standards.

Qualifications and Skills

• Demonstrated expertise in customer service with a strong focus on enhancing guest satisfaction and addressing complaints (Mandatory skill).
• Excellent problem-solving skills to efficiently handle various guest inquiries and operational issues (Mandatory skill).
• Proven ability to work collaboratively in a team environment to provide seamless service (Mandatory skill).
• Strong communication skills to effectively interact with guests and team members from diverse backgrounds.
• Effective time management skills to prioritize tasks and maintain high service standards during peak hours.
• Keen attention to detail to ensure all guest requirements and restaurant standards are consistently met.
• Adaptability to work in a fast-paced environment and accommodate changes in guest preferences and operational needs.
• Organized with the ability to manage multiple tasks and responsibilities efficiently within a team setting.

Roles and Responsibilities

• Welcome and greet guests promptly, ensuring a friendly and courteous reception to enhance their dining experience.
• Collaborate with team members to ensure efficient service delivery and adherence to Villa Maya's hospitality standards.
• Address and resolve guest inquiries and complaints in a professional manner to ensure guest satisfaction.
• Assist in maintaining the cleanliness and orderliness of the dining area, ensuring a pleasant environment for guests.
• Coordinate with the kitchen and service staff to ensure timely delivery of orders and excellent customer service.
• Support the team in setting up and clearing tables, managing reservations, and maintaining service readiness.
• Continuously update knowledge about the restaurant's menu offerings to assist guests with informed recommendations.
• Participate in team meetings and training sessions to enhance skills and maintain service excellence.