Company Overview

Villa Maya is an upscale global cuisine restaurant located in a beautifully restored 18th-century home with a garden patio in Thiruvananthapuram. With a heritage rooted in traditional values of hospitality and service, Villa Maya offers an exclusive menu featuring authentic dishes from Kerala and regions it has historically traded with. The restaurant is globally recognized, consistently winning awards for its cuisine, ambiance, and personalized service.

Job Overview

Villa Maya is seeking a dedicated and detail-oriented Food and Beverage Assistant to join our mid-level team in Thiruvananthapuram. The position is full-time and involves supporting our culinary and service teams to ensure an exceptional dining experience for our guests. The ideal candidate will have a passion for food, strong organizational skills, and the ability to work in a fast-paced environment.

Qualifications and Skills

• Proficient in inventory management software with a strong understanding of tracking, ordering, and optimizing stock levels to prevent waste.
• Experience with POS systems, ensuring accurate transaction processing and maintaining seamless customer service during payment operations.
• Thorough knowledge of food safety and sanitation standards to ensure compliance with regulatory requirements and maintain high hygiene levels.
• Skilled in using customer relationship management (CRM) tools to manage customer interactions and improve satisfaction and retention.
• Understanding of cost control techniques to help manage expenses while maintaining the quality and profitability of the offerings.
• Experience with staff scheduling software to efficiently allocate resources and manage workforce needs during varying business demands.
• Knowledge of menu engineering to assist with the development and analysis of menus to maximize profit margins and customer satisfaction.
• Proficiency in supply chain management to ensure timely and cost-effective ordering and delivery of food and beverage supplies.

Roles and Responsibilities

• Assist in the daily operations of the food and beverage department, ensuring efficiency and compliance with company standards.
• Support the team in maintaining high levels of food quality, presentation, and hygiene to enhance guest satisfaction.
• Coordinate inventory management activities and assist in ordering supplies as needed to maintain optimal stock levels.
• Handle customer inquiries and issues promptly and professionally to ensure an exceptional dining experience.
• Collaborate with kitchen and service staff to foster a cohesive team environment and enhance operational effectiveness.
• Participate in training sessions and meetings to stay updated on new trends and methods in the food and beverage industry.
• Assist in implementing marketing and promotional initiatives to boost sales and brand recognition.
• Ensure compliance with health and safety regulations to maintain a safe and welcoming environment for guests and staff.