Company Overview

Villa Maya is an upscale global cuisine restaurant located in Thiruvananthapuram, Kerala, known for its elegant setting in a restored 18th-century home with a garden patio. Embracing its heritage as the 18th century Arumana Ammaveedu, the restaurant offers a unique dining experience with authentic dishes from Kerala and global cuisines. Renowned for its impeccable hospitality and personalized service, Villa Maya consistently garners accolades for its exquisite culinary offerings and sublime ambiance.

Job Overview

The Food and Beverage Assistant position at Villa Maya is a full-time, junior-level role located in Thiruvananthapuram. The ideal candidate will have 1 to 3 years of work experience in a similar role within the restaurant industry. This position requires managing customer interactions and ensuring a superior dining experience in line with Villa Maya's standards for excellence and hospitality.

Qualifications and Skills

• Proficiency in customer relationship management with a focus on building lasting relations through attentive service and effective communication.
• Strong conflict resolution skills to handle customer complaints swiftly and ensure satisfaction while maintaining a calm demeanor.
• Experience using CRM tools like Salesforce to track customer preferences and enhance service delivery for recurring patrons.
• Familiarity with Zendesk or similar support platforms to manage customer inquiries and feedback efficiently.
• Ability to multitask effectively under pressure, ensuring all tasks are completed to high standards without compromising quality.
• Strong time management skills to prioritize tasks within a busy restaurant environment and maintain service flow.
• Proficient in Microsoft Office Suite for managing documentation, reports, and internal communications seamlessly.
• A commitment to continuously enhance personal skills and knowledge relevant to the food and beverage industry.

Roles and Responsibilities

• Assist in the daily operations of the food and beverage section to ensure a seamless dining experience for guests.
• Deliver exceptional customer service by actively engaging with guests and addressing their inquiries and needs promptly.
• Support the food and beverage management team in implementing service standards and operational procedures effectively.
• Coordinate with kitchen and service staff to ensure timely preparation and delivery of orders without compromising quality.
• Uphold hygiene and safety standards by adhering to health regulations and maintaining cleanliness in dining areas.
• Collaborate with team members to enhance service delivery and address any operational challenges willingly.
• Participate in training sessions and meetings to stay updated with new service trends and company policies.
• Provide feedback to management about customer satisfaction and suggest improvements to service and operations.