Company Overview

Villa Maya, an elegant restaurant set in a beautifully restored 18th-century home in Trivandrum, Kerala, offers upscale global cuisine with a heritage of impeccable hospitality and graciousness. Known for its exquisite menu of authentic Kerala and international dishes, Villa Maya delights with its sublime ambiance, picturesque garden patio, and personalized service, garnering global recognition and numerous awards in the gourmet dining scene.

Job Overview

We are seeking a Junior F B Associate to join our team at Villa Maya, headquartered in Trivandrum, Kerala. This full-time position requires a minimum of 1 year and a maximum of 3 years of experience in the hospitality industry. The successful candidate will play a crucial role in enhancing our guests' dining experience by delivering exceptional food and beverage service with a focus on customer satisfaction and teamwork.

Qualifications and Skills

• Proven experience in providing outstanding customer service in a hospitality setting, ensuring every guest feels valued and satisfied.
• Strong communication skills to effectively interact with guests, team members, and management.
• Comprehensive knowledge of food and beverages, with the ability to recommend menu items and pairings to guests.
• Ability to work cohesively with colleagues as part of a team, creating a positive and efficient work environment.
• Proficiency in hospitality service standards, striving for excellence in presentation and delivery.
• Effective time management skills to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
• Must have the ability to handle customer queries and complaints diplomatically, ensuring a resolution that enhances guest satisfaction.
• Required to have a proactive attitude towards continuous learning and development in the field of hospitality services.

Roles and Responsibilities

• Provide attentive and personalized food and beverage service to guests, ensuring their experience exceeds expectations.
• Assist in setting up dining areas and preparing them for service, maintaining a clean and organized environment.
• Communicate effectively with kitchen staff to ensure timely and accurate delivery of orders to guests.
• Respond promptly and courteously to guest inquiries and requests, enhancing overall satisfaction and loyalty.
• Support the team in maintaining inventory levels, stocking supplies, and ensuring availability of menu items.
• Monitor guest feedback and work collaboratively with the team to implement improvements and address any concerns.
• Participate in team meetings and training sessions to enhance service skills and product knowledge.
• Contribute to maintaining the restaurant's high standards for cleanliness and safety in all areas of operation.