AREAS OF RESPONSIBILITY

Header

Definition

IN ORDER TO, what results 1 Technical Support   Analyze Product complaints, do Tech Failure Analysis, Give solution, escalate in case solution is not possible

In Order to provide effective Technical Support 2 Work floor Management   Allot work to technicians and Coordinate with different workshop sections

In Order to provide effective support in completion of service campaign 3 Service campaign support   Provide resources for the campaigns

In Order to provide effective support in completion of service campaign 4 Data Analysis   Collect data on the complaint trend and analyze it and present it to the Works Manager

In Order to effective information technical support 5 External Vendor coordination   Coordinate with external venders

In Order to complete jobs in the work order 6 Customer Satisfaction   Assist the Service Advisor in updating information on Work-in-Progress, campaigns, etc.

In Order to ensure maximum customer satisfaction