
VE Commercial Vehicles Limited (VECV) is a joint venture between the Volvo Group and Eicher Motors Limited. In operation since July 2008, VECV is multi-brand, multi-division company comprising of a complete range of Eicher Trucks and Buses, Volvo Buses, exclusive distribution of Volvo Trucks in India, engine manufacturing and export hub for Volvo Group, non-automotive engines and Eicher component business


Key Responsibilities:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Accounts ReceivableMonitor status of accounts receivable with Finance Manager, recommend deviation from credit policy in identified cases to the Business Head. In Order to minimize bad debts.&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Customer SatisfactionMonitor response and resolution time with respect to customer service issues, coordinate with the team for effective resolution and closure. In Order to meet customer requirements for efficient service and repair.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Key Account ManagementIdentify key customer’s biggest challenges and along with the team come-up with tailored service solutions that match their needs. Review current customers and calculate potential of each of them. In Order to&nbsp;ensure high levels of customer satisfaction.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Part Inventory, Availability, sales and marketingInitiate and negotiate discussions with customers on parts sale agreement based on customer requirements; get the RO/HQ team to close agreements. In Order to increase coverage in the market and ensure future sales.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Site ManagementMap the Area extensively to identify requirement of site services, Review services provided by technicians and support for resolution of issues, ensure parts availability and warranty claims and deliver as per standards at the site.Better service TAT, Responsiveness and EOS adherence, Competency building, DOS process, Retail excellence. In Order to ensure delivery as per standard at the site.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Workshop AdministrationEnsure standards at workshop are maintained, resources are utilized in an effective manner and SOP are adhered. In Order to ensure smooth running of the workshop, effective resource utilization.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Quality Management SystemCoordinate with other functions within aftermarket to ensure the team is trained on process and procedure so that the customer is satisfied with the services in the first instance, review non - compliance and work with team members to ensure closure of all non – compliances. In Order to meet the required quality standards.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;People ManagementFind training needs, coordinate with HR team for planning and delivery of soft skills training and technical training. Identify the competency gaps and facilitating competence development for aftermarket team. Administration of performance management process. Engaging &amp; retaining talent. Driving Values &amp; VGAS action plans. Making hiring decisions for any requirement in the COCO aftermarket. In Order to develop a capable and motivated team of professionals.Desired profile:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Commercials understanding of Markets &amp; CV business (P&amp;L)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Technical and Commercial Knowledge·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Customer Orientation, Communication, Negotiation&nbsp;and People Management Skill

AREAS OF RESPONSIBILITY 1 Marketing Functions&nbsp;Help works manager achieve service sales target. Meet customers, analyze service and parts sales, devise &amp; launch new scheme based on customer, market needs etc.In Order to achieve targets of service sales.2 Product Management&nbsp;Prepare value proposition, interact with spare parts manager and works manager, measure market share, identify opportunities for increasing sales, conduct competitor analysis, analyze problems, communicate customers, take necessary actions, take necessary actions, implement and do a follow-up.In Order to create a strong position for the product and service in the market.3 Promotional Activities&nbsp;Creating unique customer specific packages (service/parts packages) aimed at retention and increasing market share, inform customers of new services through mailers, Participate product launches.In Order to promote the services4 Training&nbsp;Product comparison knowledge training - provide theoretical and practical training to customers. Brand platform initiative - conduct training to front-line people of proprietary vendors, significance of brand, communicative visual changes, maintain it on regular basis, present it to the customers, networking within the industry.In Order to position the product in the individual's mind.5 Special Projects&nbsp;Take-up special projects Map After Market competition and analyze their competencies.In Order to carry out new projects efficiently and effectively6 Customer Satisfaction&nbsp;Maintain customer and vehicle data for the assigned area and update it at the workshops, implement customer satisfaction initiativesIn Order to improve customer satisfaction levels7 Key Account Management&nbsp;Execute planned actions for identified key accounts with respect to aftermarket (parts and service), liaison between concerned positions internally and the customerIn Order to present a one point contact for identified accounts.&nbsp;

AREAS OF RESPONSIBILITY Header Definition IN ORDER TO, what results 1 Workshop Management: &nbsp; Ensure full coordination between different work sections In Order to optimize work order opening &amp; completion. 2 Business Generation &nbsp; Workshop loading and achieving defined targets for sales by number of job orders and service volumes, promote service offerings and for the whole dealership by liaising with the parts department for sales of accessories etc. and by notifying the sales department of any vehicle sales opportunity. In Order to achieve the business plan 3 Customer Satisfaction: &nbsp; Establish polite and efficient contact with potential and existing customers, ensure accurate information is obtained from service supervisor and communicated effectively to the customer, receive and deliver vehicles in a customer friendly manner, obtain prompt payment of customer invoices by ensuring the details are accurate, ensure personal appearance and conduct are at all times to line with companies’ requirement In Order to improve customer satisfaction levels. 4 Key Account Management: &nbsp; Execute planned actions for identified key accounts with respect to aftermarket (parts &amp; service), liaison between concerned positions internally and the customer In Order to present a one point contact for identified accounts. 5 Post Sales Service / Customer Compliant Report: &nbsp; Prepare weekly reports on customer complaints and submit to CRM for collation In Order to ensure correction of product issues.

AREAS OF RESPONSIBILITY Header Definition IN ORDER TO, what results 1 Technical Support &nbsp; Analyze Product complaints, do Tech Failure Analysis, Give solution, escalate in case solution is not possible In Order to provide effective Technical Support 2 Work floor Management &nbsp; Allot work to technicians and Coordinate with different workshop sections In Order to provide effective support in completion of service campaign 3 Service campaign support &nbsp; Provide resources for the campaigns In Order to provide effective support in completion of service campaign 4 Data Analysis &nbsp; Collect data on the complaint trend and analyze it and present it to the Works Manager In Order to effective information technical support 5 External Vendor coordination &nbsp; Coordinate with external venders In Order to complete jobs in the work order 6 Customer Satisfaction &nbsp; Assist the Service Advisor in updating information on Work-in-Progress, campaigns, etc. In Order to ensure maximum customer satisfaction

The candidate for this position will excel at creating and closing new opportunities. By using a consultative approach to selling, this person will use their expertise to identify and qualify leads, leading to sales opportunities with both new and existing customers.&nbsp;&nbsp;Responsibilities<ul><li>Meet and exceed sales targets</li><li>Successfully create business from new and existing customer accounts</li><li>Manage complex negotiations with senior-level executives</li><li>Build rapport and establish long term relationships with customers</li></ul> Qualifications<ul><li>Any Degree</li><li>Strong written and verbal communication skills</li></ul>

VE Commercial Vehicles Ltd.

Workshop Manager

Service Marketing Specialist

Service Advisor

Floor Supervisor

Sales Executive