VCATCH works on Six-Sigma standards backed by its core management team who carries decades of experience in BPO industry. 

The above being the core of our expertise, we have enhanced our services towards various other industries like Ed-tech | E-commerce | FMCG | Aggregators | Real-estate builders and many more. With the state-of-the-art technology and the infrastructure, we provide you with cost effective call center services in Bangalore. Being the best contact center, we help you experience the growth of your ROI factor in a fruitful way.

Company OverviewVCATCH is a premier BPO company based in Bangalore, excelling in providing cost-effective call center services. Operating under Six-Sigma standards, our management team boasts decades of industry experience, supporting various sectors, including Ed-tech, E-commerce, FMCG, and Real Estate. With cutting-edge technology and infrastructure, we aim to enhance clients' ROI through high-quality contact center solutions. To learn more, visit our website at vcatch.in. Job OverviewWe are seeking a motivated and detail-oriented HR Recruiter to join our team in Bangalore. This full-time, junior-level position requires 1 to 3 years of relevant work experience. The successful candidate will be responsible for talent acquisition processes, including sourcing candidates, screening resumes, and scheduling interviews. You will play a crucial role in building a strong workforce within VCATCH. Qualifications and Skills<ul><li>Proficient in talent sourcing techniques, utilizing multiple platforms and networks to attract top talent (Mandatory skill).</li><li>Experience with Applicant Tracking Systems for managing recruitment processes efficiently (Mandatory skill).</li><li>Skilled in interview scheduling, ensuring alignment of candidate and interviewer availability (Mandatory skill).</li><li>Ability to conduct behavioral interviews that identify candidates' competencies and cultural fit within the organization.</li><li>Solid experience in resume screening, capable of identifying key qualifications and experiences in potential candidates.</li><li>Possess strong employer branding skills, promoting the company as an attractive workplace to prospective employees.</li><li>Proficient in sourcing talent through innovative methods, including social media and job boards.</li><li>Excellent communication and interpersonal skills to effectively engage with candidates and hiring managers.</li></ul> Roles and Responsibilities<ul><li>Develop and implement effective recruitment strategies to attract qualified candidates for various roles within the company.</li><li>Source candidates through various channels, ensuring a diverse and robust talent pipeline.</li><li>Conduct initial screenings and interviews to assess candidates' skills, experience, and cultural fit.</li><li>Coordinate and schedule interviews between candidates and hiring managers, ensuring a smooth recruitment process.</li><li>Utilize Applicant Tracking Systems effectively to manage candidate information and recruitment workflows.</li><li>Engage in continuous improvement initiatives to enhance recruitment processes and influence employer branding strategy.</li><li>Collaborate with hiring managers to understand job requirements and create compelling job descriptions.</li><li>Provide timely feedback to candidates regarding their application status, maintaining a positive candidate experience.</li></ul>

Company OverviewVCATCH operates on Six-Sigma standards with a management team that brings extensive experience in the BPO industry. Our services span across various sectors like Ed-tech, E-commerce, FMCG, Real-Estate, and more. Based in Bangalore, we provide state-of-the-art, cost-effective call center solutions that enhance your ROI. VCATCH is recognized as a leading contact center with a workforce of 51-200 employees. Job OverviewWe are seeking a Junior Team Lead to join our team in Bangalore. This full-time position requires a dynamic individual who is experienced in managing teams and projects within the BPO industry. The candidate will be expected to lead their team to achieve and surpass key performance metrics while maintaining a positive work environment. Qualifications and Skills<ul><li>Leadership development is crucial as the role demands nurturing the skills and potential of team members (Mandatory skill).</li><li>Performance management skills to evaluate, monitor, and enhance the team's productivity and efficiency (Mandatory skill).</li><li>Strong decision-making abilities are essential for resolving issues and guiding the team (Mandatory skill).</li><li>Project management skills are necessary for planning and executing various team initiatives effectively.</li><li>Conflict resolution skills to handle and mediate disputes to maintain a harmonious workplace.</li><li>Proficiency in agile methodologies to enhance the team's adaptability to changes and sector demands.</li><li>Excellent communication skills to effectively convey information and influence team dynamics.</li><li>Proficiency in Microsoft Excel for reporting and data analysis to support decision-making processes.</li></ul> Roles and Responsibilities<ul><li>Lead and motivate a team to achieve and exceed business goals and performance metrics.</li><li>Manage and distribute workloads effectively to maintain consistent team operation.</li><li>Monitor the team's performance regularly, providing feedback and development plans.</li><li>Facilitate communication between team members and management to ensure alignment.</li><li>Identify team training needs and work to implement development plans.</li><li>Ensure compliance with company policies and uphold service quality standards.</li><li>Proactively identify opportunities for process improvements and efficiency gains.</li><li>Manage conflict resolution within the team to maintain a positive and productive work environment.</li></ul>

Company OverviewVCATCH is a renowned BPO company headquartered in Bangalore, operating under Six-Sigma standards, with decades of industry experience. Our competent core management team has expanded our services across industries such as Ed-tech, E-commerce, FMCG, Aggregators, and Real-estate. With state-of-the-art technology and infrastructure, we deliver cost-effective call center services, facilitating significant ROI growth for our clients. Job OverviewWe are seeking a Tele Collection professional to join our dynamic team at VCATCH. This is a full-time position located in Bangalore. The role is perfect for freshers with 0 to 1 year of work experience who are eager to make an impact in the BPO industry. You will interact with customers over the phone, ensuring effective debt collection using advanced negotiation techniques. Qualifications and Skills<ul><li>Proficiency in Dialer Systems (Mandatory skill): Able to effectively use dialer systems to manage calls and interactions.</li><li>Mastery of Negotiation Techniques (Mandatory skill): Utilize effective strategies to successfully negotiate with customers.</li><li>Expertise in Debt Collection (Mandatory skill): Adept at implementing strategies to ensure successful recovery of debts.</li><li>Strong understanding of Debt Collection Laws: Familiarity with relevant laws and regulations to ensure compliance during collection activities.</li><li>Excellent communication skills: Ability to clearly and effectively communicate with customers over the phone.</li><li>Problem-solving orientation: Possess keen analytical abilities to resolve payment issues quickly.</li><li>Patience and professionalism: Maintain a calm and professional demeanor, even in challenging situations.</li><li>Ability to work under pressure: Proven capacity to meet targets while adhering to timelines and policies.</li></ul> Roles and Responsibilities<ul><li>Contact customers to remind them of their outstanding payments and encourage prompt settlement.</li><li>Utilize various tools and techniques to provide accurate account information to customers.</li><li>Implement effective negotiation strategies to resolve payment issues and online disputes.</li><li>Handle customer interactions professionally, maintaining a courteous and respectful tone.</li><li>Adhere to all relevant compliance and regulatory guidelines during communication and transactions.</li><li>Collaborate with the team to strategize personalized approaches for different customers.</li><li>Maintain precise records of all customer communications, including outcomes and resolutions.</li><li>Strive continuously to improve collection techniques and contribute to team knowledge sharing.</li></ul>

Company OverviewKaapi Stories, Firangi Falooda Job OverviewWe are seeking a Junior Barista to join our team in Bangalore on a full-time basis. The ideal candidate will bring 1 to 3 years of barista experience, demonstrating proficiency in espresso machine operation and exceptional customer service. If you are passionate about creating quality beverages and ensuring an excellent customer experience, we invite you to apply. Qualifications and Skills<ul><li>Experience operating espresso machines to produce high-quality coffee beverages (Mandatory skill).</li><li>Excellent customer service skills to engage with and satisfy our clientele (Mandatory skill).</li><li>Inventory management skills to maintain and stock supplies and ingredients (Mandatory skill).</li><li>Ability to create latte art to enhance the aesthetic appeal of coffee drinks.</li><li>Proficiency in using point-of-sale (POS) systems for processing transactions efficiently.</li><li>Knowledge of sourcing high-quality coffee beans from various suppliers.</li><li>Understanding of food safety regulations to ensure a hygienic cafe environment.</li><li>Creativity in menu design to develop and introduce new beverage options regularly.</li></ul> Roles and Responsibilities<ul><li>Prepare and serve coffee and tea beverages that meet quality standards.</li><li>Operate and maintain cleanliness of coffee machines and equipment.</li><li>Engage with customers to answer questions, take orders, and provide recommendations.</li><li>Manage inventory levels and restock supplies as needed for daily operations.</li><li>Ensure compliance with all health and safety regulations within the cafe.</li><li>Maintain a clean and presentable workspace at all times.</li><li>Assist in developing new menu items and seasonal offerings.</li><li>Train new staff members on barista skills and customer service standards.</li></ul>

Company OverviewVCATCH is a leader in BPO industry, adhering to Six-Sigma standards. With decades of expertise in BPO, the company has expanded into Ed-tech, E-commerce, FMCG, and more. Operating in Bangalore, VCATCH offers cutting-edge technology and infrastructure, delivering cost-effective call center services. A medium-sized enterprise, VCATCH is committed to enhancing ROI and business success. For more details, visit <a href="https://vcatch.in" rel="noopener noreferrer" target="_blank">vcatch.in</a>. Job OverviewWe are seeking a mid-level Software Engineer for a full-time position at our Bengaluru office. The candidate should have 4 to 6 years of experience in software development. The role demands proficiency in both client-side and server-side technologies, as well as a focus on modern software engineering practices. Qualifications and Skills<ul><li>Proficiency in Python (Mandatory skill) is essential for backend development and automation scripting.</li><li>Strong experience with JavaScript (Mandatory skill) to handle dynamic web applications and interactive features.</li><li>Experience with CI/CD pipelines (Mandatory skill) to ensure continuous integration and delivery of software.</li><li>Solid understanding of React.js for building declarative component-based user interfaces.</li><li>Proficiency in Node.js is required for developing scalable server-side applications.</li><li>Familiarity with AWS services to efficiently deploy and manage cloud-based applications.</li><li>Experience with Docker for containerization to ensure consistent environments across multiple deployment stages.</li><li>Knowledge of Kubernetes for orchestration of containerized applications, ensuring robust and scalable deployments.</li></ul> Roles and Responsibilities<ul><li>Develop, test, and maintain high-quality software solutions using the latest technologies and frameworks.</li><li>Collaborate with cross-functional teams to define, design, and ship new features promptly.</li><li>Implement best practices in software engineering, emphasizing code quality, reliability, and efficiency.</li><li>Ensure the scalability and security of applications through architectural reviews and compliance with protocols.</li><li>Participate in code reviews to uphold coding standards and share knowledge with fellow team members.</li><li>Utilize cloud services to leverage scalability, flexibility, and operational efficiency for application deployment.</li><li>Create and manage efficient CI/CD pipelines to automate testing, integration, and deployment processes.</li><li>Monitor application performance and system health, optimizing resource use for improved operations.</li></ul>