Customer Service Representative
Customer Service Representative
Thane
Full-Time
Junior: 1 to 3 years
₹ 15K - ₹ 25K (Per Month)
Posted on May 18 2023
About the Job
Skills
Communications
Sales Operations
time management
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
About the company
Unifox Global Pvt Ltd
Unifox Global Pvt Ltd
Industry
Bpo
Company Size
11-50 Employees
Headquarter
Thane
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