● Handle customer queries and leads as per standards

set by the company - Follow the customer care

protocol during every customer interaction

● Analyze and make decisions based on data - reach

out to senior management to evaluate solutions

based on data

● Maintain professional and technical knowledge by

attending training, workshops, working with cross-

functional teams, and reading educational content

● Data Management - keep management informed by

submitting accurate, complete and timely data and

reports

● Monitor competition by gathering current

information on pricing, programs, trends, etc

● Resolve customer complaints by investigating

problems, coming up with solutions, preparing

reports, and making suggestions to management

● Positively contribute to business by achieving

targets on a consistent basis and asking for support

wherever required