Company Overview

digiCloud Solutions Pvt Ltd is a premier software consulting and services company, known for its expertise as a Salesforce partner. Specializing in consulting, implementation, integration, and managed services, digiCloud Solutions caters to a global clientele. With headquarters in Pune, India, and a presence in the USA, EMEA, and APAC regions, the company boasts a team of 51-200 professionals dedicated to delivering top-notch IT services and consulting in the industry. More information can be found at www.digicloudsolns.com.

Job Overview

digiCloud Solutions Pvt Ltd is seeking a highly skilled Customer Relationship Management Business Analyst to join our team in Pune. This mid-level, full-time position requires expertise in Salesforce.com and related domains. The role demands a minimum of 4 years and a maximum of 6 years of work experience, aimed at enhancing customer relationship management processes and systems.

Qualifications and Skills

• Proficiency in Salesforce.com to efficiently manage customer relationships and optimize engagement strategies.
• Strong experience in process optimization within the manufacturing sector to drive efficiency and productivity.
• Knowledge of the real estate industry to meet unique business requirements and drive CRM initiatives.
• Understanding of retail FMCG dynamics to tailor CRM solutions according to industry-specific challenges and opportunities.
• Expertise in requirements gathering to understand client needs and translate them into effective CRM solutions.
• Experience in requirements management to ensure alignment between business objectives and technical solutions.
• Ability to manage project scope, balancing client needs with technical feasibility and scope limitations.
• Experience in providing training to users for effective adoption and use of CRM systems, enhancing user engagement.

Roles and Responsibilities

• Analyze and document business requirements, ensuring alignment with Salesforce capabilities and client goals.
• Collaborate with clients and internal teams to design and implement CRM solutions, focusing on user needs and system efficiency.
• Identify and recommend process improvements to optimize CRM workflows across various industry verticals.
• Provide expertise in Salesforce.com to deliver innovative solutions that enhance client relationship management abilities.
• Conduct comprehensive training sessions for clients to ensure effective use of CRM tools and features.
• Manage project scope and requirements changes to keep projects on track and within budget constraints.
• Develop and maintain documentation of CRM processes, solutions, and best practices for future reference.
• Work closely with cross-functional teams to ensure seamless integration of CRM solutions with existing systems.