Putting a thinking cap on sales

Job Description

Job Title: Cantonese Speaking - Inbound Lead Specialist

Company: 221B Baker Street

Location: Kolkata

Experience: 1-3 years

Work Schedule: 07:30 AM to 04:30 PM, IST – Hybrid Model

Position Overview:

Must-Have Requirement: Fluent in speaking Cantonese and well-versed in B2B SaaS

As an Inbound Lead Specialist, you will be crucial in driving low-touch, transactional sales deals and ensuring that prospects who haven't completed purchases via self-service are onboarded effectively. Your responsibilities will include outreach, lead qualification, sales calls, customer onboarding, and identifying upsell opportunities.

Key Responsibilities:

• Lead Reengagement: Identify leads who started, but did not complete a purchase and proactively approach them to convert those leads to paying customers
• Sales Calls: Lead sales calls with prospects, conduct product demos, discuss pricing, address product-related inquiries, and effectively communicate the value proposition of our client's offerings
• Customer Onboarding: Assist in the onboarding process for new customers, ensuring they have a smooth experience and are set up for success with our products
• Upsell Opportunities: Identify opportunities for upselling premium features to existing customers

Desired Skills and Qualification:

• Proven experience in inbound lead specialist or a similar role, preferably with a focus on B2B SaaS products or services are a must
• Excellent communication and interpersonal skills
• Self-motivated, proactive, and results-driven
• Ability to work effectively in a dynamic, fast-paced start-up environment
• Strong problem-solving skills and a customer-centric mindset
• Bachelor's degree in BCA/B.Tech, or a related field is required

Why Join Us:

• Opportunity to be a part of a new team and contribute to building the sales operation from the ground up
• Competitive salary and commission structure
• Ongoing training and development opportunities
• Opportunity to work with cutting-edge Chat Commerce B2B SaaS Solutions solving a range of problems from Marketing to Customer Retention for a Hong Kong Based Client
• Collaborative and innovative work environment