Company Overview

TripJack is one of the top travel companies in India, offering a comprehensive range of services including flights, hotels, and cruises, and specializing in corporate and MICE travel. TripJack is founded on the principles of innovation, extensive connectivity, and deep-seated trust, enabling it to effectively serve a vast network of partners and customers in the travel industry. With notable partnerships and an expansive portfolio, TripJack is dedicated to redefining travel experiences through innovation and exceptional service, recognized as a leader in the travel industry with numerous awards.

Job Overview

Designation: Travel Consultant

Department: International & Domestic Refund & Group Booking

Location: Mumbai

Type: Full-Time

Roles and Responsibilities

• Experience or interest in working in a customer service role in the travel industry would be preferred.
• Excellent knowledge of GDS software like Amadeus, Galileo & Sabre.
• Excellent communication skills, both verbal and written
• Good knowledge of either Re-issue, Refund, Cancellation.
• Strong attention to detail and the ability to multitask
• Ability to work independently and in a team environment
• Excellent problem-solving skills and the ability to handle and resolve customer complaints
• Knowledge of online hotel booking systems.
• Handling flights booking, cancellation, and refunds.

Qualifications and Skills

• Bachelor's degree in Hospitality, Tourism, or a related field is preferred, however other graduates with relevant experience and good communications skills could also apply.
• BPO experience is preferred but not mandatory.
• IATA certification is preferred but not mandatory.

If interested, share your updated resume to mansi.kalap@tripjack.com or you can reach us at 8657019930.