Key Responsibilities:

1. Flight Reservations:

• Utilize Amadeus to make flight reservations according to customer preferences and specifications.
• Provide information on flight options, schedules, and fares to assist customers in making informed decisions.

1. Ticketing and Issuance:

• Issue electronic and paper tickets using Amadeus system, ensuring accuracy in passenger details and travel information.
• Verify ticket information, including pricing, rules, and restrictions.

1. Customer Service:

• Address customer inquiries, concerns, and requests related to air travel.
• Assist passengers with rebooking, cancellations, and modifications to existing reservations.

1. Documentation:

• Ensure all necessary travel documents and visas are in order before completing ticket issuance.
• Maintain accurate and organized records of transactions and customer interactions.

1. Compliance and Regulations:

• Stay informed about airline policies, industry regulations, and changes in Amadeus functionality.
• Ensure compliance with airline and industry standards in all ticketing procedures.

1. Collaboration:

• Collaborate with colleagues, airline representatives, and other stakeholders to resolve issues and provide efficient service.
• Work closely with other departments to coordinate travel arrangements for group bookings or special requests.

1. Problem Resolution:

• Address and resolve booking discrepancies, payment issues, and other challenges that may arise during the ticketing process.

1. Continuous Learning:

• Stay updated on Amadeus system updates and enhancements through training sessions and self-directed learning.

Qualifications and Skills:

• Proven experience as an Air Ticketing Agent with expertise in Amadeus.
• Strong knowledge of airline industry practices, fare structures, and ticketing procedures.
• Excellent communication and customer service skills.
• Attention to detail and accuracy in data entry.
• Ability to work under pressure and meet tight deadlines.
• Familiarity with travel regulations and visa requirements.
• Proficient in using Amadeus system for flight reservations and ticketing.

Education and Certification:

• High school diploma or equivalent (additional education in travel and tourism is a plus).
• Certification in Amadeus system operations.