Company Overview

Travelounce specializes in creating tailor-made travel packages, offering customers customized experiences that align with their travel visions. With a team of 110-150 employees, Travelounce is headquartered in Delhi and operates within the travel arrangements industry. Our focus is on delivering exceptional customer satisfaction in the ever-evolving travel sector.

Job Overview

We are seeking a Customer Service Executive for our US Travel division. The role is based in South Delhi, Noida, or Faridabad and is a full-time position. The ideal candidate will engage with customers to provide exceptional travel and customer services, responding to their queries effectively while promoting our travel packages.

Qualifications and Skills

• Excellent verbal and written communication skills to interact effectively with clients and understand their travel needs.
• Strong customer service experience to provide superior service and address customer inquiries and complaints efficiently.
• Proven travel sales experience to successfully promote and sell travel packages and associated services.
• Familiarity with airline operations and bookings to manage flight itineraries and resolve any travel-related issues. (Mandatory skill)
• Expertise in ppc (pay-per-click) advertising strategies to enhance our marketing efforts and attract potential clients.
• Experience with the US process and interacting with the US clients to cater specifically to this segment's needs. (Mandatory skill)
• Capable of handling US Travel inquiries, providing customized solutions and ensuring customer satisfaction. (Mandatory skill)
• Keen attention to detail to ensure all travel bookings and documentation are accurate and complete.

Roles and Responsibilities

• Provide exemplary customer service through direct communication and follow-ups with clients.
• Understand and cater to customers' travel needs with the best possible solutions and travel packages.
• Manage and resolve customer complaints and issues in a professional and timely manner.
• Coordinate with airlines and other travel service providers to manage bookings and travel arrangements.
• Work collaboratively with the marketing team to improve product promotions and sales pitches.
• Assist in processing travel documentation, including visas and insurance, to ensure seamless travel experiences.
• Handle multiple projects and prioritize effectively to meet deadlines while maintaining high-quality service standards.
• Keep abreast with the latest travel trends and industry developments to enhance service delivery.