Customer Success Specialist

399

Applications

Bangalore
Full-Time
Junior (1 to 3 years)
2L - 5L (Per Year)
Posted on Nov 18 2022

Not Accepting Applications

About the Job

Skills

Customer Relationship Management (CRM)
Customer Success
Communication
Active Listening
Customer Acquisition
Microsoft Office

About us:

 

TransportSimple is a SaaS-based company with more than 17 years of industry experience. TransportSimple is a four-year-old startup incubated at NSRCEL (IIM-B), NASSCOM and AIC Nalanda (StartupOdisha).

We provide enterprise solutions for vehicle owners and transporters to manage operations and accounts quickly. Now the stakeholders get empowered with the granular detail of their business to reduce downtime, malpractice, maintenance expense, human resources, track inventory, trips, handle accounts, etc.

 

We are looking for aspiring and enthusiastic Customer Success Specialists to grow with us!

 

The candidate’s day-to-day activities include but are not limited to:

 

  • Customer Success Specialists are the voice of our customers at TransportSimple. As a Customer Success Specialist, you will play a definitive role in impacting the customer's experience by facilitating onboarding, adoption and usage.
  • You will be responsible for obtaining and maintaining long-term key customers by comprehending their requirements and working with internal teams to cater to their needs and expectations.
  • This role offers exciting opportunities to interact with some senior industry leaders and build long-lasting customer relationships that create deep customer satisfaction and product adoption.
  • Go for the extra mile, by not only solving their issues but delighting them with your simple, efficient, and caring communication.
  • Act as a bridge between customers and internal product/tech teams to manage expectations and gather requirements.
  • Documentation: Maintain accurate, high-quality, and timely documentation of implementation steps and activities for internal and external partners.
  • Calling customers to take feedback on product and seller experience and update CRM with clear notes post the call to record customer feedback.
  • Handling international leads through the sales process, from conducting online demo sessions to getting them on TransportSimple journey and upselling. 


Requirements and Qualifications:

 

  • Comfortable working in a highly visible role
  • Exceptional analytical and problem-solving skills
  • Honest, ethical, and dependable
  • Positive, go-getter attitude
  • Attentive listener; understanding, empathetic, and personable
  • Bachelor’s Degree in human resources, business administration, finance, or a related field
  • Computer proficiency in Microsoft Suite.
  • A proven leader with strong interpersonal skills, keen to motivate and effectively educate and connect with clients.


About the company

"Problem understood best when faced" - we were our first client. TransportSimple built with a decade of industry experience and a vision to address challenges faced as a fleet owner, transporter, and freight forwarder across the globe. The logistics industry works on low margins and has complex daily activities. The complicated accounting applications reduce owner visibility, and it ...Show More

Industry

Information Technology an...

Company Size

11-50 Employees

Headquarter

Bangalore

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