•   Lead the team of backend field service coordinators, technicians, freelancers & service franchises.

•   Daily team work allocation & performance review.

•   Training, coaching & mentorship of field service team for qualitative & quantitative output.

•   Ensuring timely delivery of services as per company guidelines.

•   Ensure that field service technicians are properly equipped with necessary tools, technology, and training.

•   Oversee the completion of service reports, documentation, and maintenance records for compliance.

•   Development of service network for timely delivery of quality services.

•   Ensuring cost effective service delivery in estimated timelines.

•   Continuous improvement in service delivery by analysing customer feedback and market trend.

•   Well versed in new tools and technology to increase operational effectiveness to enhance the customer experience.

Required Skills & Qualifications:

•   Bachelor's degree or diploma in electronics or equivalent experience.

•   10+ years of experience in field service management or a similar technical field.

•   Proven leadership and team management skills.

•   Proficiency in Microsoft excel and PowerPoint to manage the reports and presentations.

•   Strong problem-solving and decision-making abilities.

•   Excellent communication and interpersonal skills.

•   Proficiency in service management software and tools.

•   Proven knowledge of service operations, customer service, and technical support processes.

•   Strong organizational and multitasking abilities.

•   Ability to travel to customer sites as needed.