Roaster for trainers, checking day to day operations, maintaining equipment, linen maintenance, user feedback

Maintain high levels of customer care, often with a particular focus on avoiding loss of existing users

Priorities target activities and user groups

Carry out health and safety checks on the equipment and site

Handle complaints and incidents, such as accidents, emergencies or theft

Ensure own and staff members' first aid training is up to date

Manage and supervise fitness center staff including hiring, training and scheduling.

Oversee the use, care, operation, maintenance, and record-keeping of all fitness equipment.

Provide service excellence through courteous, informed, accessible and professional engagement.

Perform other duties as assigned.

Vendor management - housekeeping & AMC vendors

Lead the team by example exhibiting empathy at all times

Recruiting, training, supporting trainers and conducting performance appraisals for trainers

Demonstrate exceptional levels of leadership, empathy and team spirit

Providing constructive feedback to the team members.

Participate in continuing education programs and staff meetings