Position : CRM (Customer Relation Manager)

Location : Delhi (Shahbad Mohammadpur, Near Dwarka)

Qualification - Graduate

Skills - Knowledge of Advance Excel

Experience - 5 yrs - 7 yrs

Salary - 40,000/- - 60,000/-

Strengths of the candidate

● Ability to analyze market trends

● Leadership and strong communication skills

● Sound understanding of company’s goals and business model

● Problem-solving skills

● Ability to work well in a team environment

● Has past track record of managing team(s)

● Strong sense of professionalism and discretion required

● is service oriented (expertise in the freight forwarding industry will be a plus)

● Sound understanding of vendor management

Roles and Responsibilty

● Oversee our customer service team

● Collaborate with the sales team to develop efficient methods for handling

customer queries and/or issues

● Set customer satisfaction goals and work with the team to meet them on a

consistent basis

● Interact with customers on a daily basis, responding to their questions and

guiding them to the appropriate service

● Manage and groom team members

● Interact with team on a daily basis, responding to their questions and guiding

them to the provide appropriate service to customers

● Monitor the customer satisfaction levels and develop methods for increasing them

Job Expectations

● 95% Customer Retention

● Timely Reporting

● Closure success of 70-80 %

● Grooming the team members

● Generate 25% new business from the existing base of customers

● Occasionally visiting customers