Front Office Executive

185

Applications

Dehradun
Full-Time
Mid-Level (4 to 6 years)
Posted on Jan 02 2023

About the Job

Skills

Administration
  • Greets, registers, and assigns rooms to guests.
  • Issues room key to guest.
  • Responsible for proper key control and other security measures.
  • Answers telephone in absence of telephone operator.
  • Transmits and receives telephone messages and sets up guests’ wake-up calls.
  • Date stamps, sorts, and racks incoming mail and messages.
  • Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
  • Keep records of room availability and guests’ accounts. Operates the front office computer system. Makes photocopies if needed.
  • Computes bill, collects payment, and makes change for guests.
  • Makes and confirms reservations.
  • Posts charges such as room, food, liquor, or telephone, to guest folio.
  • Makes restaurant, transportation, or entertainment reservations for guests
  • Deposits guests’ valuables in hotel safe or safe deposit box.
  • Checks out guests and inquires about their stay
  • OTA and revenue management handling
  • Actively builds awareness of the Brand to guests.
  • Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy. Makes Manager on Duty aware of any guest complaints.
  • Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audit and inspection scores.
  • Confers and cooperates with other departments as needed to ensure coordination of activities.
  • Works toward a 90% walk-in conversion rate goal.
  • Ensures Inn compliance of all company policies and procedures.
  • Adheres to all safety procedures and informs management of any unsafe conditions.
  • Attends meetings and training as requested.

Other duties may be assigned based on company needs

About the company

The Punarnava Resort is nestled in the scintillating sublime region of Uttarakhand Himalayas in Northern India and exhibits harmonic coexistence with nature. Renowned as ‘Devbhumi’, Uttarakhand (A land of the Gods), this region is blessed with natural beauty, divinity, and spiritual vibrations. We welcome you at this unique luxurious wellness destination aesthetically parked in the dense fo ...Show More

Company Size

11-50 Employees

Headquarter

Dehradun

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