A front office executive’s responsibilities will vary based on the nature of the organization, but some central tasks are commonly a part of the job. Our analysis of listings reveals the following as duties usually expected of a front office executive:

In addition to serving on-site guests, front office executives take care of incoming calls. They provide basic information, such as hours of operation or directions to the place, and direct other inquiries to the appropriate staff member.

Because they are positioned in the area where people arrive and leave, front office executives are well-stationed to be “eyes and ears” at the facility. They keep tabs on who is coming and going and report anything suspicious. To aid with safety, front desk executives may be in charge of things such as issuing badges, checking IDs, signing guests in and out.