Here’s a sample QA-TL (Sales) Job Description for Machan Resorts, Lonavala:

Position: QA-TL (Sales)

Location: Machan Resorts, Lonavala

Department: Sales & Marketing

Reports To: Sales Manager / Head of Sales

Job Type: Full-Time

Job Overview:

As a QA-TL (Sales) at Machan Resorts, you will be responsible for managing the quality assurance processes for the sales team, ensuring that all sales activities are conducted efficiently and in line with organizational standards. You will lead the team to drive sales and meet targets while maintaining high standards of customer satisfaction.

Key Responsibilities:

• Team Leadership:
• Lead and mentor a team of sales representatives, setting performance standards and providing regular feedback for improvement.
• Sales Strategy Development:
• Collaborate with the Sales Manager to develop and implement sales strategies aimed at achieving revenue and market share growth.
• Quality Assurance:
• Oversee the quality of sales calls, client interactions, and follow-ups to ensure they meet the organization’s standards of customer service and professionalism.
• Performance Monitoring:
• Conduct regular audits and evaluations of sales activities, providing actionable feedback to team members to enhance their performance.
• Training & Development:
• Provide on-the-job training and skill development sessions to ensure that the sales team is equipped with the latest sales techniques and product knowledge.
• Sales Reporting:
• Prepare regular reports on sales performance, including the achievement of targets, lead conversion rates, and customer feedback.
• Customer Satisfaction:
• Monitor customer satisfaction levels, address any service issues promptly, and ensure client needs are met during the sales process.
• Collaboration:
• Work closely with the marketing and operations teams to ensure seamless communication and coordination in fulfilling customer requests and inquiries.

Qualifications and Skills:

• Education:
• Graduate in Business, Marketing, or a related field. Postgraduate qualifications are a plus.
• Experience:
• 3-5 years of experience in sales, with at least 2 years in a leadership role. Previous experience in hospitality or resort management is an advantage.
• Skills:
• Strong leadership and team management skills
• Excellent verbal and written communication
• In-depth understanding of sales strategies and techniques
• Ability to motivate and develop team members
• Proficient in MS Office and CRM software
• Strong problem-solving and decision-making abilities

Key Attributes:

• Strong interpersonal skills with the ability to build rapport with clients and team members
• Detail-oriented with a passion for maintaining high service standards
• Ability to thrive in a fast-paced, target-driven environment
• Proactive, self-motivated, and result-oriented

Compensation:

• Salary: Competitive, based on experience and qualifications
• Benefits: Performance-based incentives, accommodation (if applicable), and other perks as per company policy

How to Apply:

Interested candidates can submit their resume along with a cover letter to [email/website] or reach out to our HR department at Careers@themachan.com