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Assistant General Manager

Goa Velha
Full-Time
Mid-Level: 4 to 6 years
30K - 40K (Per Month)
Posted on Feb 24 2024

About the Job

Skills

Hotel Management
Sales Management
EXCELLENT COMMUNICATION
Conflict Resolution
Negotiation
Equipment Supply

Ensuring the highest level of service standards are maintained

• Planning and organising accommodation, housekeeping, catering and other hotel services;

• Training and monitoring staff at the front office;

• Planning work schedules for individuals and teams;

• Assistance in physical sales to corporate customers

• Ensure online ratings of the hotel are always 4+

• Meeting and greeting customers;

• Dealing with customer complaints and comments;

• Compliance of the company’s standard operating procedures and policies;

• Co-ordinates with all departments concerned in order to maintain Front Office and other departments’ functions properly;

• Operates the front office computer system in order to assist front office attendants;

• Answers guest’s inquiries handles complaints and attends to the needs of the guests;

• Promotes and maintains good public relations;

• Motivates and maintains good staff relations;

• Follows up on credit check report;

• Overseeing day-to-day operations of all departments (e.g., front desk, housekeeping, Maintenance)

• Setting and monitoring performance standards across all departments

• Budgeting, financial planning, and cost control

• Ensuring compliance with financial policies and procedures

• Managing revenue generation and profit margins.

• Ensuring high levels of guest satisfaction and addressing guest feedback

• Resolving escalated guest issues or complaints.

• Recruiting, hiring, training, and supervising staff

• Setting performance expectations, conducting performance evaluations, and providing feedback

• Ensuring compliance with labor laws and regulations

• Overseeing maintenance and cleanliness of the property

• Managing renovations and upgrades as needed.

• Ensuring compliance with health and safety regulations

• Implementing security measures to protect guests, staff, and property.

• Ensuring the hotel operates in compliance with local, state, laws and regulations

• Handling permits, licenses, and inspections

• Managing inventory levels for supplies and equipment

• Negotiating contracts with suppliers and vendors

• Identifying opportunities for growth and expansion

• Overseeing the implementation and maintenance of hotel management systems (PMS, Channel Manager, hotel website, etc)

About the company

We are Vadodara based HR Services providers specialized in Payroll Management, Statutory Compliance, Policy Framing, Re-Framing, KRA, KPI, PMS, Recruitment and HR Outsourcing.

Industry

HR Outsourcing

Company Size

10 Employees

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