Job Profile : Software Support Executive

Qualification : Bachelor's degree in computer science, information technology, or a related field

Location : Ahmedabad, Gujarat

Experience : 2 - 3 Years

Salary : 25K - 30K Per Month

Joining : Immediate

Job Summary:

We are seeking a skilled and customer-focused POS Support Executive to join our dynamic team. As a POS Support Executive, you will be responsible for providing technical support and assistance to our clients in the effective utilization of our Point of Sale (POS) systems. You will play a crucial role in ensuring customer satisfaction by addressing their inquiries, troubleshooting technical issues, and offering solutions. The ideal candidate should possess excellent communication skills, a strong technical background, and a passion for delivering outstanding customer service.

Responsibilities:

• Provide exceptional technical support to clients using our POS system, both remotely and on-site, ensuring their queries and issues are addressed promptly and accurately.
• Diagnose and troubleshoot hardware and software issues related to the POS system, including hardware installations, network connectivity, and system configurations.
• Collaborate with the technical team to resolve complex technical problems, escalate issues when necessary, and ensure timely resolution.
• Train clients on the proper usage of the POS system, conducting training sessions, and providing detailed instructions and guidance to ensure optimal utilization.
• Act as a liaison between clients and internal departments, effectively communicating customer feedback, feature requests, and potential system enhancements.
• Maintain accurate records of customer interactions, inquiries, and solutions provided using our ticketing system.
• Keep up-to-date with the latest industry trends, advancements in POS technology, and software updates, ensuring continuous professional development.
• Collaborate with the sales team to identify upselling and cross-selling opportunities, promoting additional products or services to clients as appropriate.
• Handle after-hours on-call escalation and support for critical issues, ensuring timely resolution of technical problems.
• Contribute to the development and improvement of support processes, knowledge base articles, and training materials.

Requirements:

• Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience).
• Proven experience in technical support, customer service, or a related role, preferably in the POS industry.
• Strong knowledge of POS systems, including hardware, software, and peripheral devices.
• Proficiency in troubleshooting hardware and software issues, network connectivity, and system configurations.
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.
• Exceptional customer service skills and a passion for delivering a positive customer experience.
• Ability to work well under pressure, prioritize tasks, and meet deadlines in a fast-paced environment.
• Strong problem-solving and analytical skills, with a keen attention to detail.
• Flexibility to work occasional evenings, weekends, or holidays, as needed.
• Experience with ticketing systems is a plus.
• Ability to liaise with English speaking customers is essential.

Skills:

• Hardware, Ability To Work Independently, Presales, SQL, Data Migration

Joining our team as a POS Support Executive offers an exciting opportunity to contribute to the success of our clients and provide them with the technical support they need to maximize their POS system's efficiency. If you are a dedicated and customer-oriented professional with a strong technical background, we encourage you to apply and become an integral part of our support team.