Purpose

The role of ‘Operations Analyst’ (Their main duties include reviewing company data, building reports based on these findings ) is multi-faceted role encompassing components of data analysis, reporting, process documentation and other ad hoc administrative tasks (duties that emerge suddenly, usually as a result of difficulty). The role will be focused on supporting the Operations, Sales & Marketing functions of the business.

The core purpose of the role is to ensure iD4me (https://id4me.biz/ ) ( iD4me is a database which helps you find anyone, anywhere - instantly. Join now on a monthly plan with no commitment period. ) has a reliable dataset on which to depend for reporting and subsequent decision-making, as well as documenting all processes in a clear, detailed and consistent manner.

Core responsibilities

o  Data Quality – including the monitoring & reporting on operation of all internal system integrations

o  Reporting – Production of all reporting relating to Operations, Sales & Marketing

o  Process Documentation – All process documentation relating to operations and sales processes

Detailed Responsibilities

Reporting & Documentation

o  Lead initiative to design, collect and standardise all process documentation for Operations functions

o  Responsible for all Exec, Sales & Operational reporting (including churn analysis, conversion rates, lead source effectiveness etc)

o  Collate iD4me Performance reporting

o  iD4me performance trend analysis

o  iD4me Customer usage tracking

o  Assist Head of Operations coordinating accurate and timely reporting on the various functions of operations, including the weekly SOW pack

Data Quality

o  Work closely with the CRM Manager and other relevant stakeholders to ensure internal system integrations are optimised and working as expected

o  Conduct regular reviews, in conjunction with CRM Manager, to ensure data quality of CRM is maintained and aligned with other core systems (iD4Me, Auth0, Stripe, Paypal etc)

Marketing Reporting & Analysis

o  Track & report on EDM performance

Successful candidates must have:

o  Strong English communication skills, both written and verbal

o  Previous experience in a customer facing support or similar position is highly advantageous

o  Experience and or exposure to using HubSpot or a similar CRM tool

o  Intermediate (or better) excel skills

o  Previous experience in reporting and/or data analysis

o  Experience working in tableau / power BI highly regarded

o  Ability to multi-task and work under pressure

o  Able to work within and contribute to a team environment

o  Willingness to work onsite

o  Flexibility to take on ad hoc tasks and learn as you go

o  Experience of working with data and knowledge of appropriate handling of sensitive information relating to individuals is highly advantageous

o  Experience of working in the Real Estate or Property sectors is highly advantageous