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CALL QUALITY ANALYST

Kolkata
Full-Time
Fresher (0 to 1 years)
2L - 3L (Per Year)

About the Job

Skills

Job Summary:

• We are seeking an analytical thinker to join our team as the Quality Analyst.

• This role requires a professional who can work resourcefully to assure quality of programs and systems.

• The Quality Analyst will work closely with the Sales Department to identify and remedy quality test processes.


Job Responsibilities:

• Conduct regular Call Audits

• Maintain working knowledge of Quality Standards

• Review and Assess the Quality of Calls

• Assure accuracy of Calls

• Develop and perform Quality Test Processes

• Participate in bi-weekly meetings with the Sales department


Job Eligibility:

• Minimum HS(Cls 12) qualified

• Storing oral communications required

• Good Advance Excel knowledge required

• Willingness to work


Working Hours:

• Monday to Saturday: 8:00a.m. - 6:00p.m.



To Apply:

Send your resume

Call/Whatsapp: Suprava (7596994135)



About the company

Teleminds is one of the leading providers of Business Process Outsourcing services to various industries globally. Here we combine technology, and our in-depth industry knowledge to help our clients meet business challenges. We understand the importance to constantly adapt to business concepts and methods that translate into increased profitability and productivity for its clients. We help compani ...Show More

Industry

Outsourcing and Offshorin...

Company Size

501-1000 Employees

Headquarter

Kolkata

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