Job Title: Customer Support Executive – Logistics & Supply Chain

Location: Mohali

Job Summary:

We are hiring enthusiastic and customer-focused individuals with 6 months to 3 years of experience in logistics, courier, or supply chain roles. As a Customer Support Executive – Logistics & Supply Chain, you will manage customer queries, coordinate with teams to ensure timely deliveries, and support the backend flow of goods and services through effective communication and system-based tracking.

Key Responsibilities:

• Respond to inbound calls and assist customers with:
• Logistics bookings, courier inquiries, and house shifting support
• Pricing and quote details for courier and bulk logistics services
• Track shipments and provide real-time updates to clients
• Handle delivery issues, returns, and escalate delays when needed
• Maintain accurate records of customer interactions and transactions
• Collaborate with logistics partners and internal teams to ensure smooth operations
• Assist in process improvements and suggest changes for better efficiency

Eligibility Criteria:

Experience Required:

• 6 Months to 3 years in:
• Customer support (voice process) for logistics or courier domains
• Supply chain or warehouse coordination roles

Education Qualification:

• Any graduate (Preferred: BBA/MBA/PG Diploma in Logistics, Supply Chain, or Shipping)
• Freshers with internships in relevant domains may also be considered

Skills Required:

• Good communication skills in Hindi, English, and a regional language
• Basic understanding of logistics and supply chain processes
• Good typing speed (80 to 120 words in 120 seconds)
• Clear, fluent speaking ability for voice screening
• Team player with a proactive attitude

Training and Support:

• 4-day structured training provided by company covering logistics and supply chain workflows.
• Process-specific scripts will be provided to guide customer interactions and ensure consistency in support delivery.

Application Process:

Send your updated resume to info@techypwellwise.com or contact +917973407198.