Company Overview

TeachEdison is an Education Technology Company specializing in building high-performance software for educators. At the core of our offerings is EdisonOS, a powerful operating system tailored for knowledge commerce. Headquartered in Bangalore, TeachEdison operates within the software development industry, comprising a dynamic team of 11-50 employees dedicated to transforming educational experiences. To learn more, visit our website at www.teachedison.com.

Job Overview

We are seeking a passionate Fresher for the role of Customer Onboarding based in Coimbatore. This full-time employment opportunity is ideal for individuals with 0 to 1 years of work experience. As a Customer Onboarding specialist, you will play a pivotal role in ensuring the smooth integration of customers with our cutting-edge EdisonOS platform, helping educators leverage our technology effectively.

Qualifications and Skills

• Proficiency in customer communication to build rapport and address queries with clarity and empathy.
• Strong command of American English (Mandatory skill) to ensure clear and effective communication with clients.
• Ability to deliver product training to ensure new users understand the functionalities and benefits of EdisonOS.
• Experience in providing customer support to resolve issues efficiently and enhance user satisfaction.
• Familiarity with ticketing systems for managing and tracking customer inquiries and resolutions.
• Ability to learn quickly and adapt to changing product features and customer requirements.
• Excellent problem-solving skills to assist customers and improve their experience with our product.
• Collaborative mindset to work with cross-functional teams and address customer needs effectively.

Roles and Responsibilities

• Facilitate the onboarding process for new customers, ensuring a smooth transition to our platform.
• Provide comprehensive training to clients on how to utilize EdisonOS to its full potential.
• Address customer queries through various communication channels in a prompt and professional manner.
• Monitor customer feedback to identify areas for product improvement and report them to the development team.
• Maintain accurate and up-to-date records of customer interactions and progress using our ticketing system.
• Assist in developing resources and guides to support customer self-service and education.
• Work collaboratively with internal teams to address customer issues and ensure timely resolution.
• Continuously seek opportunities to enhance customer satisfaction and loyalty through exceptional service.