We are an Education Technology Company with a focus on building High Performance Software for Educators. We are currently building EdisonOS, a powerful Operating System for Knowledge Commerce.

<h2><strong>Job Overview</strong></h2><p>We are looking for a passionate and customer-oriented&nbsp;<strong>Technical Support Associate</strong>&nbsp;to join our team. This is an entry-level opportunity ideal for fresh graduates who are eager to build a career in client relationship management and SaaS/product companies.</p><p>You will support onboarding, assist customers in understanding the product, and ensure they have a smooth and successful experience throughout their journey with us.</p><h2><strong>Qualifications and Skills</strong></h2><h3><strong>Educational Qualification</strong></h3><ul><li>Bachelor’s degree in Business Administration, Commerce, Marketing, Communication, or related field.</li><li>Freshers are encouraged to apply.</li></ul><h3><strong>Skills Required</strong></h3><ul><li>Excellent verbal and written communication skills.</li><li>Strong interpersonal and relationship-building abilities.</li><li>Basic understanding of B2B business models (training will be provided).</li><li>Willingness to learn SaaS/product platforms.</li><li>Problem-solving mindset with attention to detail.</li><li>Good organizational and time-management skills.</li><li>Basic knowledge of MS Office / Google Workspace.</li><li>Ability to handle multiple tasks in a fast-paced environment.</li><li>Customer-first attitude with empathy and patience.</li></ul><h2><strong>Roles and Responsibilities</strong></h2><ul><li>Assist in onboarding new B2B clients and guiding them through product setup.</li><li>Provide basic product training and demonstrations to customers.</li><li>Respond to client queries via email, calls, or chat in a timely manner.</li><li>Coordinate with internal teams (Sales, Product, Support) to resolve customer issues.</li><li>Track customer interactions and update CRM systems.</li><li>Monitor product usage and follow up with customers to ensure engagement.</li><li>Collect customer feedback and share insights with the team.</li><li>Support renewal and retention activities.</li><li>Maintain regular follow-ups to build strong customer relationships.</li></ul>

<h2><strong>Job Overview</strong></h2><p>We are looking for a passionate and customer-oriented&nbsp;<strong>Customer Success Associate</strong>&nbsp;to join our team. This is an entry-level opportunity ideal for fresh graduates who are eager to build a career in client relationship management and SaaS/product companies.</p><p>You will support onboarding, assist customers in understanding the product, and ensure they have a smooth and successful experience throughout their journey with us.</p><h2><strong>Qualifications and Skills</strong></h2><h3><strong>Educational Qualification</strong></h3><ul><li>Bachelor’s degree in Business Administration, Commerce, Marketing, Communication, or related field.</li><li>Freshers are encouraged to apply.</li></ul><h3><strong>Skills Required</strong></h3><ul><li>Excellent verbal and written communication skills.</li><li>Strong interpersonal and relationship-building abilities.</li><li>Basic understanding of B2B business models (training will be provided).</li><li>Willingness to learn SaaS/product platforms.</li><li>Problem-solving mindset with attention to detail.</li><li>Good organizational and time-management skills.</li><li>Basic knowledge of MS Office / Google Workspace.</li><li>Ability to handle multiple tasks in a fast-paced environment.</li><li>Customer-first attitude with empathy and patience.</li></ul><h2><strong>Roles and Responsibilities</strong></h2><ul><li>Assist in onboarding new B2B clients and guiding them through product setup.</li><li>Provide basic product training and demonstrations to customers.</li><li>Respond to client queries via email, calls, or chat in a timely manner.</li><li>Coordinate with internal teams (Sales, Product, Support) to resolve customer issues.</li><li>Track customer interactions and update CRM systems.</li><li>Monitor product usage and follow up with customers to ensure engagement.</li><li>Collect customer feedback and share insights with the team.</li><li>Support renewal and retention activities.</li><li>Maintain regular follow-ups to build strong customer relationships.</li></ul>

<h2><strong>Job Overview</strong></h2><p>We are looking for a passionate and customer-oriented&nbsp;to join our team. This is an entry-level opportunity ideal for fresh graduates who are eager to build a career in client relationship management and SaaS/product companies.</p><p>You will support onboarding, assist customers in understanding the product, and ensure they have a smooth and successful experience throughout their journey with us.</p><h2><strong>Qualifications and Skills</strong></h2><h3><strong>Educational Qualification</strong></h3><ul><li>Bachelor’s degree in Business Administration, Commerce, Marketing, Communication, or related field.</li><li>Freshers are encouraged to apply.</li></ul><h3><strong>Skills Required</strong></h3><ul><li>Excellent verbal and written communication skills.</li><li>Strong interpersonal and relationship-building abilities.</li><li>Basic understanding of B2B business models (training will be provided).</li><li>Willingness to learn SaaS/product platforms.</li><li>Problem-solving mindset with attention to detail.</li><li>Good organizational and time-management skills.</li><li>Basic knowledge of MS Office / Google Workspace.</li><li>Ability to handle multiple tasks in a fast-paced environment.</li><li>Customer-first attitude with empathy and patience.</li></ul><h2><strong>Roles and Responsibilities</strong></h2><ul><li>Assist in onboarding new B2B clients and guiding them through product setup.</li><li>Provide basic product training and demonstrations to customers.</li><li>Respond to client queries via email, calls, or chat in a timely manner.</li><li>Coordinate with internal teams (Sales, Product, Support) to resolve customer issues.</li><li>Track customer interactions and update CRM systems.</li><li>Monitor product usage and follow up with customers to ensure engagement.</li><li>Collect customer feedback and share insights with the team.</li><li>Support renewal and retention activities.</li><li>Maintain regular follow-ups to build strong customer relationships.</li></ul><p><br></p>

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