Company Overview

TeachEdison is an innovative Education Technology Company, dedicated to building high-performance software solutions for educators. Our flagship product, EdisonOS, is a cutting-edge Operating System designed to enhance Knowledge Commerce. With our headquarters in Bangalore, we operate within the vibrant Software Development industry.

Job Overview

We are seeking a driven and experienced Customer Education professional to join our team in Coimbatore. This is a full-time, mid-level position necessitating between 4 to 6 years of experience. The role focuses on enhancing the user's understanding and effective utilization of TeachEdison's products through impactful education strategies.

Qualifications and Skills

• Proficiency in developing and managing a comprehensive knowledge base for advancing customer education.
• Experience with customer onboarding processes to ensure smooth product adoption. (Mandatory skill)
• Ability to create and deliver engaging product demonstrations tailored for diverse audiences. (Mandatory skill)
• Competence in writing clear and concise support articles catering to user needs.
• Expertise in producing instructional videos that facilitate easy learning.
• Strong presentation skills to effectively convey educational content to customers.
• Experience in delivering comprehensive training sessions and workshops for varied clients.
• Deep understanding of knowledge management to enhance customer engagement and satisfaction.

Roles and Responsibilities

• Create and manage educational content that enhances users' understanding of TeachEdison's product offerings.
• Conduct product demonstrations and training sessions to elucidate features and benefits.
• Develop robust onboarding programs to facilitate new users' journey with our products.
• Regularly update the knowledge base with the latest information and user guides.
• Collaborate with the product team to ensure educational materials are aligned with the latest updates.
• Provide timely support to address customer queries and training needs.
• Monitor and evaluate training program outcomes to enhance their effectiveness continually.
• Engage with customers to gather feedback and proactively improve educational content.