Food & Beverage (F&B) Manager to oversee all aspects of our food and beverage operations. The ideal candidate will be responsible for ensuring excellent customer service, maintaining high-quality standards, managing costs, and leading a team of professionals to deliver exceptional dining experiences.

Operational Management

• Oversee daily operations of the restaurant, bar, catering, and room service departments.
• Develop and enforce standard operating procedures (SOPs) to ensure efficiency.
• Ensure compliance with food safety, hygiene, and health regulations.
• Monitor and maintain high standards of food quality, presentation, and service.
• Coordinate with kitchen staff, chefs, and service teams for seamless operations.

Customer Service & Guest Satisfaction

• Ensure excellent customer service and guest satisfaction.
• Handle guest inquiries, concerns, and complaints professionally and efficiently.
• Monitor online reviews and implement strategies to improve customer ratings.
• Conduct regular quality checks to maintain consistency in service and products.

Staff Management & Training

• Recruit, train, and supervise food and beverage staff, including waiters, bartenders, and kitchen teams.
• Assign shifts and manage staff scheduling to optimize service efficiency.
• Conduct performance evaluations, provide feedback, and implement development programs.
• Foster a positive and motivated work environment to ensure employee satisfaction.

Marketing & Promotions

• Collaborate with the marketing team to create and implement promotional campaigns.
• Plan special events, seasonal offers, and loyalty programs to attract customers.
• Identify new food and beverage trends and incorporate them into the menu.
• Build relationships with local suppliers and partners for exclusive deals and collaborations.

Compliance & Quality Assurance

• Ensure all food, beverages, and service procedures meet legal and industry standards.
• Adhere to local licensing laws, alcohol service regulations, and workplace safety policies.
• Conduct regular audits to assess and improve quality control.

Inventory & Supplier Management

• Maintain appropriate stock levels for food, beverages, and equipment.
• Establish and maintain good relationships with suppliers and negotiate contracts.
• Implement efficient inventory management systems to reduce waste and theft.