Senior Customer Support Executive

Noida
Full-Time
Fresher: Less than 1 year
Posted on Mar 10 2025

About the Job

Skills

Patient management software
US healthcare insurance knowledge
Communication skills
HIPAA compliance
Electronic Health Records (EHR) systems
Active listening
CRM software (e.g., Salesforce, Zendesk)
Problem-solving

Role & Responsibilities

Job Details:

  • Designation: Analyst / Senior Analyst
  • Fresh graduates & experienced candidates from the healthcare industry are invited.
  • Work from Office (Night Shifts Mandatory).
  • Role involves calling & email interactions with customers, insurance companies, and patients for claims processing.
  • Immediate joiners preferred.

Experience Criteria:

  • Non-RCM Profile (BPO / KPO Experience): 0 to 24 months.
  • RCM (US Healthcare RCM Experience): More than 24 months can be considered.
  • Undergraduates: Minimum 12 months of BPO/KPO experience required.
  • Any graduate can apply (except BTech & BE).

The accounts receivable follow-up team in a healthcare organization is responsible for looking after denied claims and reopening them to receive maximum reimbursement from the insurance companies.

Essential Duties and Responsibilities:

  • Follow up with the payer to check on claim status.
  • Identify denial reason and work on resolution.
  • Save claim from getting written off by timely following up.
  • Should have sound knowledge of working on Billing scrubbers and making edits.
  • Work on Contractual adjustments & write off projects.
  • Should have good Cash collected/Resolution Rate.
  • should have calling skills, probing skills and denials understanding.
  • Work in all shifts on a rotational basis.
  • No Planned leaves for next 6 months.

Ideal Candidate

Qualifications:

  • Graduate in any discipline from a recognized educational institute.
  • Good analytical skills and proficiency with MS Word, Excel, and PowerPoint.
  • Good communication Skills (both written; verbal)

Skill Set:

  • Candidate should be good in Denial Management.
  • Candidate should have knowledge of Medicare, Medicaid; ICD; CPT codes used onDenials.
  • Ability to interact positively with team members, peer group and seniors

Perks, Benefits and Work Culture

  • 5 days working
  • Free transportation for all employees
  • Strong focus on female security (office premises & cab services)
  • 24x7 medical support at all office locations
  • Mediclaim insurance for employees & dependents
  • Term-life & personal accident insurance
  • Maternity & paternity leaves as per law
  • Day-care facility for female employees
  • R1 is a great workplace for women and an equal opportunity employer.

International Process (US Healthcare) | R1 RCM

Interview Details:

  • Interview Mode: Face-to-Face Interview
  • Walk-in Days: Monday to Friday
  • Interview Timings: 1:00 PM – 5:00 PM


About the company

TalentXO is a Recruitment-Tech Platform powered by a Network of "Domain Expert Recruiters" and Data Intelligence. We empower Recruiters to GO Independent, EARN as a Freelancer, & GROW your Domain Knowledge! Why Join TalentXO? 1. Work with TOP Product Companies - ( like OLA, Razorpay, Myntra, Directi, Byju's App, InMobi, Deloitte, Wipro, Nykaa, Pharmeasy, Delhivery) 2. CHOOSE your Domain - ...Show More

Industry

IT Services and IT Consul...

Company Size

201-500 Employees

Headquarter

Bangalore

Other open jobs from TalentXO